Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and concerns promptly.
  • Manage customer interactions across phone, email, WhatsApp, and in-person visits.
  • Support sales and service teams by coordinating test drives, vehicle deliveries, and after-sales follow-ups.
  • Maintain accurate customer records in CRM systems and ensure timely updates.
  • Handle escalations and resolve customer complaints with professionalism.
  • Conduct periodic feedback surveys to improve customer satisfaction.
  • Collaborate with marketing teams to execute customer engagement campaigns.
  • Provide insights on customer trends and preferences to management.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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