Customer Relationship Executive

Job Title: Customer Relations Executive / Telecaller

Location: Cochin Head Office, Kerala
Company: Godspeed Immigration and Study Abroad Private Limited
Employment Type: Full-Time

About Us:

Godspeed Immigration and Study Abroad Private Limited is a leading consultancy in the field of overseas education and immigration services. With a reputation for integrity, expertise, and personalized support, we assist aspiring students and professionals in achieving their global career and educational goals.

Position Overview:

We are looking for a proactive and customer-focused Customer Relations Executive / Telecaller to join our Cochin Head Office team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, providing accurate information about our services, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Telecalling & Lead Generation:
• Make outbound calls to potential clients to introduce and promote our services.
• Handle inbound inquiries and convert them into qualified leads.
• Maintain a database of leads and follow up regularly to ensure conversion.
• Customer Support & Guidance:
• Provide accurate and timely information about various study abroad and immigration programs.
• Address client queries courteously and professionally via phone, email, or messaging platforms.
• Guide clients through the initial stages of the application process.
• Client Relationship Management:
• Build and maintain positive relationships with prospective and existing clients.
• Schedule appointments for counselors and ensure smooth handover of leads.
• Administrative & Reporting:
• Maintain call logs, lead status, and customer records in the CRM system.
• Prepare daily/weekly reports on lead activity and follow-up status.

Key Requirements:

• Minimum qualification: Bachelor’s degree or equivalent.
• 1–2 years of experience in telecalling, customer service, or front desk operations (preferably in education or immigration sectors).
• Excellent verbal and written communication skills in English and Malayalam (additional languages a plus).
• Pleasant telephone etiquette and a positive attitude.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with MS Office and CRM tools.

What We Offer:

• Competitive salary with performance-based incentives.
• Friendly and supportive work environment.
• Professional development and career growth opportunities.
• Exposure to the global education and immigration industry.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 8139011140