Customer Relationship Executive

• Act as the primary point of contact for residents/tenants for service requests, complaints, move-in/move-out coordination, and general queries.
• Log, triage, and track maintenance requests in the facility management system or CRM; ensure timely resolution and closeouts.
• Coordinate and supervise routine preventive maintenance (electrical, plumbing, HVAC, elevators, landscaping, common areas).
• Manage and liaise with vendors and contractors: obtain quotes, schedule work, monitor quality, and approve invoices in coordination with the Facility/Finance team.
• Conduct regular property inspections and prepare condition reports; identify safety hazards and follow up on corrective actions.
• Ensure compliance with building safety regulations, fire safety checks, and statutory maintenance schedules.
• Maintain inventory of spare parts, tools, and housekeeping supplies; raise purchase requisitions as needed.
• Prepare and share weekly/monthly maintenance logs, service-level reports, and resident satisfaction updates.
• Assist with tenancy documentation, handover checklists, and coordinate cleaning/repairs for move-ins/move-outs.
• Support emergency response (leaks, power outages, security incidents) — coordinate immediate fixes and communicate status to tenants and management.
• Train and supervise junior maintenance staff or housekeeping teams on basic repairs, cleanliness standards, and safety protocols.
• Identify process improvements and cost efficiencies (vendor consolidation, preventive maintenance plans).

Required qualifications & experience

• Diploma / ITI / Bachelor’s degree in Mechanical / Electrical / Civil / Facilities Management or equivalent experience.
• 2–5 years experience in property maintenance, facility management, or building operations — real estate or hospitality experience preferred.
• Hands-on familiarity with common building systems: plumbing, electrical, AC/HVAC, pumps, elevators, and basic carpentry.
• Experience managing vendors, supervising teams, and maintaining maintenance logs.
• Basic IT skills — comfortable using MS Office and any CMMS/maintenance ticketing system
• Strong communication skills in English and local language; customer-facing experience is essential.

Preferred

Job Type: Full-time

Pay: ₹9,794.54 - ₹21,000.00 per month

Benefits:

• Health insurance

Work Location: In person