Posted:2 days ago|
Platform:
On-site
Full Time
Handle outbound and inbound calls to engage with customers and address their queries.
Track customer orders, provide real-time updates, and resolve issues promptly.
Ensure customer satisfaction through timely communication and service coordination.
Maintain customer records and update CRM systems regularly.
Collaborate with internal teams (sales, logistics, operations) for smooth execution of services.
Generate basic reports related to customer follow-ups and feedback.
Strong interpersonal skills with a customer-first mindset.
Ability to handle pressure and multitask effectively.
Proficiency in MS Office (Word, Excel) and CRM software is preferred.
Strong follow-up and time management skills.
Bachelor’s degree in any discipline (preferred).
Polite and confident tone of speaking
Active listener and solution-oriented mindset
Familiarity with order tracking or coordination processes
Competitive salary
Professional growth opportunities
Friendly and supportive team culture
Training and development programs
Ecoste
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