Customer Relationship Executive

About Us Jay Bee Laminations Limited is a leading manufacturer and a proudly public-listed company on the National Stock Exchange of India. With a strong legacy and national presence, we are committed to delivering quality and excellence in every aspect of our business. We are now expanding our team and looking for a dynamic and customer-oriented professional to join us. Role Overview We are seeking a Customer Relationship Manager / Executive to manage and nurture client relationships throughout the order execution lifecycle. This is an office-based role focused on ensuring seamless customer experience and satisfaction. Key Responsibilities Serve as the primary point of contact for customers from order placement to delivery. Coordinate delivery schedules and execution updates via email and phone. Follow up on payment collection and ensure timely closure of accounts. Maintain accurate communication records and proactively resolve customer queries or issues. Collaborate with internal teams (sales, production, logistics, accounts) to meet customer expectations. Required Skills & Qualifications Strong written communication skills in English (mandatory) for professional email correspondence. Good spoken English for customer interaction via phone (preferred). Detail-oriented, organized, and customer-focused. Prior experience in customer support or relationship management is a mandatory requirement.

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Quarterly bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 3 years (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person

Expected Start Date: 14/11/2025