Customer Relationship Executive

Location: Trivandrum
Working Hours: 8:30 AM – 5:30 PM
Employment Type: Full-Time, Permanent (1-Month Probation Period)

About the Role:
We are looking for a proactive and customer-focused individual to join our team as a Customer Relationship Executive – Chat Support. In this role, you will be responsible for managing incoming chats through our chatbot system, engaging with potential customers, and converting them into clients. This is an ideal opportunity for someone who enjoys building connections, has a knack for communication, and wants to grow in a long-term role.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat.
• Build rapport and establish trust with potential clients through conversation.
• Understand customer needs and provide accurate information about our services/products.
• Maintain follow-up communication to assist in client conversion.
• Record and update customer interactions in our CRM system.
• Collaborate with the team to ensure consistent and high-quality customer service.

Preferred Qualifications:

• Previous experience in telecalling, chat support, or customer service.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Basic computer knowledge and familiarity with chat or CRM tools.
• Positive attitude with a customer-first mindset.

Additional Information:

• Job Types: Full-time, Permanent
• Probation Period: 1 Month
• Pay: ₹10000 – ₹15,000 per month (based on experience and performance)

If you're ready to grow with a passionate and dedicated team, apply now and take the next step in your career.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person