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Home
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Jobs in Feroke, Calicut, Kerala
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Homework Living
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Customer Relationship Executive

Customer Relationship Executive

Homework Living

3 years

1 - 3 Lacs

Feroke, Calicut, Kerala

Posted:21 hours ago| Platform: SimplyHired logo

Apply

Skills Required

CRM software Marketing Customer service English Bachelor's degree Computer skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Homework Living is a premium furniture brand known for contemporary design, quality craftsmanship, and personalized service. We have a growing presence in Kerala and are passionate about helping customers create beautiful living spaces.

Key Responsibilities:

Greet and assist customers visiting our Calicut store, providing a warm and professional experience.
Respond promptly to customer inquiries via phone, email, and WhatsApp.
Understand customer needs and recommend suitable products or custom furniture options.
Coordinate with the design and production teams to provide updates to customers about order status.
Handle customer feedback and resolve complaints courteously and efficiently.
Maintain and update customer records in the CRM system.
Support in-store promotions and campaigns to enhance customer engagement.
Follow up with potential leads and existing customers to build lasting relationships.

Requirements:

Bachelor’s degree in Business, Marketing, or a related field (preferred).
1–3 years of experience in customer service, sales, or client relations, preferably in retail, furniture, or home décor.
Strong communication skills in English and Malayalam.
Friendly, patient, and customer-focused attitude.
Ability to multitask and stay organized.
Basic computer skills; familiarity with CRM tools is an advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided

Experience:

Customer relationship management: 2 years (Preferred)

Language:

English (Preferred)

Work Location: In person

Speak with the employer
+91 8157956000

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