Customer Relationship Executive

Need a FEMALE Candidate for this position.

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

Your role

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

Your tasks

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 2+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Fluency in English, Hindi and at least one regional language.
• A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

• Prior experience managing a team of customer service representatives.
• Proficiency in CRM software.
• Soft skills such as patience, adaptability, and empathy.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person