Customer Relations Representative

As a CRM Executive at our Signage Company in Tiruppur, Tamil Nadu, you will be responsible for overseeing customer relationship management processes. Your role will involve ensuring timely delivery of client deliverables, coordinating with customers and internal teams, and maintaining high levels of client satisfaction through effective communication and process management. Strong organizational and interpersonal skills are crucial for success in this position. Your key responsibilities will include managing and maintaining strong relationships with customers to ensure a high level of satisfaction, handling customer queries, complaints, and escalations efficiently and empathetically, monitoring customer interactions to provide data-driven insights for service quality improvement, collaborating with sales and marketing teams to enhance customer engagement strategies, maintaining accurate customer records in the CRM system, assisting in developing customer retention and loyalty programs, ensuring timely follow-ups across all customer interactions, meeting service-level agreements, and contributing to overall team targets. To qualify for this role, you should have a Bachelor's degree, 0.6 to 2 years of experience in customer relationship management or client service, proficiency in CRM software tools and Microsoft Office (especially Excel), strong verbal and written communication skills, excellent problem-solving abilities, a customer-focused mindset, ability to analyze customer data and suggest actionable improvements, proficiency in English and Tamil, and knowledge of Hindi or other regional languages will be an added advantage. This is a full-time, permanent position with a day shift schedule (9.30 AM - 8.30 PM) and in-person work mode at our office in Tiruppur, Tamil Nadu. Performance-based incentives will be provided upon achieving targets. If you meet the requirements and are interested in this opportunity, please send your resume to hr@apexdigi.in or call us at 7448378880. Job Type: Full-time Experience: Customer relationship management: 1 year (Preferred) Location: Tiruppur, Tamil Nadu (Required) Work Location: In person Benefits: Provident Fund Education: Bachelor's degree Language: Proficiency in English, Tamil; Hindi (Preferred) Location: Tirupur, Tamil Nadu (Required) Work Location: In person We look forward to receiving your application and potentially welcoming you to our team as a valuable CRM Executive.,