Customer Relations Representative

We are looking for a CRM Executive to oversee customer relationship management at our Signage Company. The role involves ensuring timely delivery of client deliverables, coordinating with customers and internal teams, and maintaining high levels of client satisfaction through smooth communication and process management. Strong organizational and interpersonal skills are essential.

Position: CRM Executive

Location: Tiruppur, Tamil Nadu

Work Timings: Day Shift | 9.30 AM – 8.30 PM

Work Mode: In-Person (Office-based)

Employment Type: Permanent, Full-time

Experience: 0.6 – 2 years

Education: Bachelor’s degree

Key Responsibilities:

• Manage and maintain strong relationships with customers, ensuring a high level of satisfaction.
• Handle customer queries, complaints, and escalations efficiently and empathetically.
• Monitor customer interactions and provide data-driven insights to improve service quality.
• Collaborate with sales and marketing teams to enhance customer engagement strategies.
• Maintain and update accurate customer records in the CRM system.
• Assist in developing customer retention and loyalty programs.
• Ensure timely follow-ups via calls, emails, or chats across all customer interactions.
• Meet service-level agreements and contribute to overall team targets.

Key Requirements:

• Bachelor's degree
• 0.6 to 2 years of experience in customer relationship management or client service.
• Proficiency in CRM software tools and Microsoft Office (especially Excel).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer-focused mindset.
• Ability to analyze customer data and suggest actionable improvements.
• Proficient in English and Tamil
• Spoken language of Hindi or other regional languages will be an added advantage
• Performance-based incentives will be provided upon achieving targets.

Apply Now:

Send your resume to hr@apexdigi.in or call us at 7448378880.

Job Type: Full-time

Schedule:

• Day shift

Experience:

• Customer relationship management: 1 year (Preferred)

Location:

• Tiruppur, Tamil Nadu (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

• Provident Fund

Education:

• Secondary(10th Pass) (Required)

Language:

• Hindi (Preferred)

Location:

• Tirupur, Tamil Nadu (Required)

Work Location: In person