Customer Relations Representative

As a CRM Executive at our Signage Company in Tiruppur, Tamil Nadu, your role involves overseeing customer relationship management to ensure timely delivery of client deliverables, maintain high levels of client satisfaction, and coordinate with both customers and internal teams. Your strong organizational and interpersonal skills will be essential for success in this position. Key Responsibilities: - Manage and maintain strong relationships with customers to ensure a high level of satisfaction. - Handle customer queries, complaints, and escalations efficiently and empathetically. - Monitor customer interactions and provide data-driven insights to enhance service quality. - Collaborate with sales and marketing teams to improve customer engagement strategies. - Maintain accurate customer records in the CRM system. - Assist in developing customer retention and loyalty programs. - Ensure timely follow-ups via calls, emails, or chats for all customer interactions. - Meet service-level agreements and contribute to overall team targets. Key Requirements: - Bachelor's degree - 0.6 to 2 years of experience in customer relationship management or client service. - Proficiency in CRM software tools and Microsoft Office, especially Excel. - Strong verbal and written communication skills. - Excellent problem-solving abilities and a customer-focused mindset. - Ability to analyze customer data and suggest actionable improvements. - Proficient in English and Tamil; knowledge of Hindi or other regional languages is an added advantage. Additional Details: Performance-based incentives will be provided upon achieving targets. Apply Now: Send your resume to hr@apexdigi.in or call us at 7448378880. Note: This job is full-time and requires in-person work at our office in Tiruppur, Tamil Nadu.,