Customer Relations Representative

As a Customer Relationship Manager at our dealership, your role will involve building and maintaining strong relationships with customers to ensure high levels of satisfaction and drive repeat business. Your responsibilities will span across customer engagement & retention, sales support, after-sales service, data & reporting. Key Responsibilities: - Greet and assist walk-in customers to provide a positive showroom experience. - Regularly contact existing customers through calls, messages, and emails. - Handle customer queries, complaints, and feedback promptly and professionally. - Develop loyalty programs and initiatives to encourage repeat purchases and referrals. - Assist the sales team in converting leads into sales by nurturing customer relationships. - Follow up on test drives, quotations, and pending deals. - Coordinate with the finance and insurance team for smooth customer onboarding. - Ensure timely reminders for vehicle servicing, insurance renewals, and warranty claims. - Act as a bridge between customers and the service department to resolve issues. - Monitor customer satisfaction scores and implement improvement measures. - Maintain and update the customer database using CRM software. - Track customer interactions, complaints, and resolutions. - Prepare monthly reports on customer satisfaction, retention rates, and feedback trends. Skills & Competencies: - Strong communication and interpersonal skills. - Ability to handle customer complaints with empathy and professionalism. - Knowledge of two-wheeler products, financing, and insurance processes. - Proficiency in CRM tools, MS Office, and digital communication platforms. - Problem-solving and negotiation skills. Qualifications: - Bachelor's degree in Business Administration, Marketing, or related field. - Prior experience in customer service or sales (automobile industry preferred). - Fluency in local language(s). In addition to the job role, we offer health insurance and provident fund benefits for this full-time position. The work location is in person.,