Customer Relations Manager

Job Description:

We are looking for a skilled and proactive Customer Relationship Manager to join our team. The ideal candidate should have 2 to 5 years of experience and be well-versed in using CRM software to manage and enhance customer relationships.

Key Responsibilities:

• Manage customer relationships and ensure high levels of customer satisfaction
• Use CRM tools to track customer interactions, follow-ups, and service history
• Identify customer needs and provide timely solutions
• Coordinate with internal departments to fulfill customer requirements
• Analyze CRM data to identify trends and suggest improvements
• Prepare regular reports on customer interactions and feedback
• Handle customer complaints and resolve issues professionally and promptly

Requirements:

• Bachelor’s degree or a related field
• 2 to 5 years of experience in a customer relationship role
• Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot, etc.)
• Strong communication, interpersonal, and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Customer-focused mindset with a proactive approach

Preferred Skills:

• Experience in managing B2B or B2C client portfolios
• Ability to generate customer insights and suggest business improvements
• Familiarity with MS Office and reporting tools

Kindly contact: HR- 7305988418

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person