Customer Relations Manager

As a Customer Relation Executive at our company located in Raipur within the Sales Development department, you will play a crucial role in our marble manufacturing industry. Your primary responsibility will be to offer exceptional support to customers throughout the sales process, establish strong connections, and boost sales conversions. Your success in this position will rely on your in-depth knowledge of our marble products and services, as well as your ability to recognize and seize sales opportunities. Your duties will include providing sales support by addressing customer inquiries related to marble products, ensuring they are well-informed to make purchasing decisions. You must deliver prompt and accurate responses to sales queries to maintain a high level of customer satisfaction. Building and nurturing customer relationships is key, as you will need to cultivate loyalty and repeat business in the marble sector. You will serve as a reliable point of contact for customers, effectively addressing their needs and concerns to enhance their overall experience. Furthermore, you will be responsible for identifying potential sales leads within the marble market and converting inquiries into sales to contribute to the team's overall sales targets. Tracking and following up on leads will be essential to maximize conversion rates, with a focus on upselling and cross-selling marble products when suitable. Maintaining a thorough understanding of marble products, including types, finishes, and applications, is crucial to assist customers effectively and drive sales. Staying updated on product features, benefits, and promotions will enable you to provide accurate information to customers. Your role will also involve gathering and analyzing customer feedback to offer insights that can improve sales strategies and product offerings in the marble industry. Collaborating with the sales and marketing teams will be necessary to enhance the customer experience and address any areas for improvement. To excel in this position, you should ideally possess a Bachelor's degree in Business, Marketing, or a related field, along with proven experience in customer support or sales, preferably within the marble or construction materials industry. Excellent communication and interpersonal skills, strong problem-solving abilities, a customer-centric mindset, and the ability to work in a fast-paced environment while managing multiple tasks effectively are essential. Proficiency in CRM software and the Microsoft Office Suite will be advantageous. Your performance will be evaluated based on key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Regular performance reviews will ensure that your efforts align with the company's sales objectives and customer service standards. We offer a competitive salary and performance-based incentives, along with opportunities for professional development and career advancement within the marble manufacturing industry. You will be part of a dynamic and supportive work environment, with medical benefits and statutory compliance provided. Join us in shaping the future of the marble industry by delivering exceptional customer experiences and driving sales success!,