Job
Description
As a seasoned Customer Relationship Manager (CRM) with over 5 years of experience in client servicing and operational coordination within the facility management industry, you will play a critical role in ensuring high client satisfaction, seamless service delivery, and strong internal coordination across soft and hard services. Your solid understanding of facility management operations and proactive approach to managing client relationships will be key to your success in this role. Your key responsibilities will include serving as the single point of contact for assigned clients to ensure high levels of client engagement and satisfaction. You will oversee day-to-day operations across facilities to ensure services are delivered in line with SLAs and KPIs. Collaborating closely with site operations teams, you will address client concerns, resolve issues, and implement service improvements. Conducting regular client meetings, preparing minutes of meetings (MoMs), and tracking action points to closure will also be part of your responsibilities. In addition, you will manage email communications effectively, ensuring timely updates, responses, follow-ups, and documentation of discussions with clients and internal teams. Identifying opportunities to optimize service delivery, suggesting enhancements based on client feedback and operational analysis, and coordinating facility audits and compliance checks will be essential tasks. You will also monitor and report on key metrics such as response times, issue resolution, and client satisfaction scores, as well as ensure timely renewals of contracts, client documentation, and service agreements. To qualify for this role, you should have a Bachelor's degree in a related field and at least 5 years of experience in client management within the facility management industry. A strong understanding of integrated facility services, including soft services (housekeeping, pantry, front office) and hard services (maintenance, electrical, etc.), is required. Your excellent communication and interpersonal skills, ability to build trust and credibility with clients, and experience in handling multiple client accounts and prioritizing tasks under pressure will be critical to your success. Furthermore, proficiency in using MS-Office and MS-Excel tools, as well as experience in coordinating with vendors, supervisors, and internal departments to ensure operational excellence, are key requirements for this role. Only female candidates are encouraged to apply for this full-time position. If you meet the key requirements and are ready to take on this challenging and rewarding role, we look forward to receiving your application.,
