Customer Relations Manager

Customer Success Manager

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Job Summary:

Customer Success Account Manager

Key Responsibilities:

• Act as the primary point of contact for assigned client accounts.
• Understand client hiring needs and coordinate closely with the recruitment team to deliver qualified candidates.
• Build long-term relationships with clients through regular check-ins, performance reviews, and proactive communication.
• Resolve client issues, address concerns promptly, and ensure overall satisfaction.
• Identify opportunities for upselling and cross-selling staffing services.
• Maintain documentation of client interactions.
• Collaborate with internal teams to ensure seamless delivery and service quality.
• Monitor account health metrics such as fill rates, feedback scores, and attrition.
• Cross selling, Upselling

Key Skills Required:

• Strong communication and interpersonal skills
• Ability to manage multiple client accounts efficiently
• Customer-centric mindset with a problem-solving attitude
• Basic understanding of recruitment processes and staffing lifecycle
• Good in follow-ups, reporting, and documentation
• Proficient in MS Office/Google Workspace