DKH Motors LLP, an authorized Kia dealership, is looking for a dynamic and result-oriented Sales Manager to lead and grow our sales team. Key Responsibilities: Lead, motivate, and manage the sales team to achieve monthly and yearly targets. Develop effective sales strategies and marketing campaigns. Monitor market trends, competitor activities, and customer feedback. Ensure high levels of customer satisfaction and dealership standards. Conduct training and performance evaluations for the team. Maintain regular reporting and coordination with senior management. Requirements: Graduate in any discipline (MBA preferred). Minimum 5 years of experience in automobile sales, preferably with a leading brand. Strong leadership, communication, and negotiation skills. Proven track record of meeting/exceeding sales targets. Knowledge of CRM tools and DMS systems is a plus. Valid driver’s license. Show more Show less

Company Description DKH KIA is a premier and authorized Kia dealer, known for offering world-class services in sales, servicing, and spares in Calicut, Malappuram and Kannur. As a rapidly growing showroom, we aim to become the exclusive Kia car dealer in these regions. We follow the strict benchmarks set by Kia Motors and ensure well-organized processes for customer convenience. At DKH KIA, customer satisfaction is paramount, and we pride ourselves on our dignified, courteous treatment and efficient responses to customer queries. Role Description This is a full-time, on-site role for a Customer Relations Manager located in Kozhikode. The Customer Relations Manager will be responsible for managing and improving customer relationships, handling customer queries and complaints, overseeing the customer service team, and ensuring high levels of customer satisfaction. Day-to-day tasks will include developing customer service strategies, training staff, and implementing processes to enhance the customer experience. Qualifications Customer Service, Customer Relations, and Conflict Resolution skills Excellent Communication and Interpersonal skills Experience in Team Management and Leadership Sales and Service Knowledge in the automotive industry Problem-Solving and Critical Thinking abilities Proficiency in CRM software and Microsoft Office Bachelor’s degree in Business Administration, Marketing, or a related field Previous experience in a customer-facing role is a plus (Minimum 2 Years)

The Customer Relations Manager position at DKH KIA in Kozhikode is a full-time role that focuses on fostering positive customer relationships and ensuring high levels of customer satisfaction. As the Customer Relations Manager, your responsibilities will include managing and enhancing customer interactions, addressing customer inquiries and concerns, supervising the customer service team, and implementing strategies to optimize the overall customer experience. To excel in this role, you should possess strong customer service, customer relations, and conflict resolution skills. Effective communication and interpersonal abilities are essential for engaging with customers and team members. Demonstrated experience in team management and leadership is crucial for leading and motivating the customer service team to deliver exceptional service. A solid background in sales and service within the automotive industry will be advantageous for understanding customer needs and providing tailored solutions. The ability to think critically, solve problems efficiently, and adapt to various situations is key to succeeding in this position. Proficiency in CRM software and Microsoft Office tools is required to manage customer data and communication effectively. Ideally, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field to demonstrate your academic foundation for this role. Previous experience in a customer-facing position, preferably with a minimum of 2 years, would be beneficial in understanding customer dynamics and expectations. Join DKH KIA and be part of a dynamic team dedicated to delivering top-notch services and ensuring customer satisfaction. Your contribution as a Customer Relations Manager will play a vital role in maintaining DKH KIA's reputation as a premier Kia dealer in Calicut, Malappuram, and Kannur regions.,