Customer Relations Manager

As an individual experienced in customer relationships, you will be joining REDVision Computer Technologies Pvt. Ltd., a company that has been offering B2B application services since 2006 to assist organizations and IFA in exceeding their technological expectations in India and abroad. The core competencies of the company lie in Enterprise Resource Planning (ERP) Development and Maintenance. The team at REDVision Computer Technologies has extensive experience in software implementation. The product range includes the Wealth Management Software ERP system, which is currently utilized by over 4000+ CFPs and MF Advisors across 450+ cities in India. These professionals provide professional advisory services to more than 55,00,000 satisfied Online Portfolio users globally, making Wealth E-office one of India's largest Wealth management software providers. Additionally, the company offers financial website development, financial tickers, and financial planning software. In this role, you will be responsible for after-sales service, which involves providing support to customers after they have purchased the product. This includes customer onboarding, customer service, product training, and other related services. Your main responsibilities will include establishing and maintaining positive relationships with clients to drive increased patronage and revenue, assisting clients in resolving issues, coordinating unit operations to achieve set targets, supervising post-sales services to ensure excellent customer service, overseeing customer follow-up and business plans to enhance customer satisfaction and sales, as well as completing relevant industry/domain certifications and assessments. To excel in this role, you must possess excellent English communication skills (both written and verbal), a strong understanding of basic computer languages, proficiency in MS-Office, expertise in IT Inbound/Outbound Customer Service, excellent convincing and presentation/demonstration skills, and relevant sales/domain certifications. To learn more about this opportunity, please visit: https://www.redvisiontechnologies.com,