Customer Relations Manager

Job Responsibility – Summary:

• Team working and leadership; create new strategies and stay on top of the administration side of things.
• Managing clinical, and non-clinic staff;
• Monitor attendance and timings
• Managing premises, cleaning, and security (often via sub-contractors);
• Ensure the best customer service through proper coordination with the medical team and give suitable solutions for the customer
• Purchasing equipment and supplies and organizing stores;
• Software entries: To ensure timely entries of data in the software and monitor the same.
• Work with software vendors to implement changes/improvements.
• To ensure cleanliness, hygiene, and maintenance of the center.
• Ensuring all documentation of patients like consent forms, and post-procedure reports are updated on a daily basis.
• To assist in the recruitment of new Centre staff, conduct preliminary technical interviews of candidates in case of vacancy, and forward for approval to management
• To ensure the implementation of HR Policies in accordance
• Work with Sales team members to ensure the meeting of in-house sales targets that may be set from time to time.
• To monitor complaints, closely work with doctors and management to resolve such complaints.
• Special focus on service delivery, customer care, satisfaction, delight, and feedback.
• Timely submission of reports.
• Attending meetings.
• Advise customers regarding our services and convince them about our strengths
• Achieve sales and revenue targets and work diligently to meet them
• Resolve customer complaints quickly and effectively
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Collaborate with internal teams to address customer needs
• Participation in all Promotional Activities
• Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.
• Creating emails and other content as part of a wider marketing campaign.
• Implementing strategies to test the various forms of marketing developed by the team.
• Liaising with other Government departments as and when needed.
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team
• The ability to meet tight deadlines and outstanding time management skills.
• Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

Qualification : Degree/Post Graduation.

Gender : Male

Experience : Min 5 Years.

Skills : Team Management , Good Communication in English & Malayalam , Problem Solving , Sales & Customer Relations .

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person