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Inter Ikea Group logo

Customer Relations

1 - 4 years

9 - 13 Lacs

mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

service delivery retail customer satisfaction action plan finance relationship cash handling customer relationship customer service inventory

Work Mode

Work from Office

Job Type

Full Time

Job Description

    My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
    I have the knowledge, confidence, and desire to make customer payment easy. I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer. I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone. I use the till to accurately register products and register payment from customers according to given routines. I ensure our store is a safe and secure environment at all times for visitors and colleagues. Commercial/Busines - I optimise the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time. I do this by: understanding the importance of accurate stock inventory and how my own actions impact on this. Understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use the appropriate manuals and other education tools to support me in maximising our customers shopping experience. Contributing to the check-out action plan and taking ownership for my part in its delivery. Listening to feedback from customer when given and passing this on to my manager.

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Inter Ikea Group logo
Inter Ikea Group

Retail, Furniture

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