Dear Candidate, Greetings of the day! We're Hiring: Customer Relations Executive Location: Santacruz West, Mumbai Company: ia.ooo PFB Company Profile and Job Description for your reference: Join our growing team! Were looking for client-focused individuals to support hotel partners with reservation systems, OTA updates, and booking engine setups. Youll be the first point of contact for both existing and potential clients. What youll do: • Assist hoteliers via call & email• Configure booking engines for hotel websites• Update OTA systems (like Booking.com, Expedia, etc.)• Manage client communication & build strong relationships Detailed Job Description: Extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email. Configuration of a website booking engine for the client's respective websites. Making changes on the reservation system and OTA systems as per the Hotelier requirement Good knowledge of OTAs would be appreciated Customer Relations Executive will be the first point of contact with the existing and prospective clients of the company Handling all PR activities such as establishing and maintaining correspondence and communication with the potential customers and existing clients Candidate must be open to work in rotational day shifts (No Night shift) What were looking for: Graduate in Hospitality, Business Administration, or a related field preferred. Freshers with strong communication skills may also apply. Graduate (Hospitality/Business preferred) 0-2 years in customer support, hospitality, or OTAs Strong communication & problem-solving skills Open to rotational day shifts (including afternoon shifts) ( No night shifts) May work on a weekly off occasionally ( comp off provided ) Perks: • 5 Days Working (Saturday & Sunday off) with flexibility and comp offs Friendly work environment and great learning opportunities In case of any queries, please reach out on the below extension number/mail id.

Role & responsibilities Responsible to Co-ordinate with the marketing/internal team for onboarding merchants/entities seamlessly and communicating relevant information internally and externally. Responsible for handling documentation for onboarded merchant. Maintaining records of live/non live merchants and billers. Respond to queries/ concerns from merchants/entities and provide after-sales support when requested. Make MIS reports and sort financial and non-financial data in electronic form and present reports. Sharing daily/weekly/monthly performance report to team for their consumption. Monitor merchant/entity performance and provide relevant data statistics. Responsible for assigning leads generated to team and tracking the status of the same.