Customer Relations

KBG Group is seeking a Customer Relations Manager to interact with customers, address inquiries, resolve issues, and cultivate positive relationships. Your role will involve utilizing strong communication, problem-solving, and interpersonal skills to contribute to customer satisfaction and loyalty. Responsibilities: - Handling Inquiries and Complaints: Respond to customer questions, concerns, and complaints through various channels such as phone, email, chat, or in-person. - Problem Solving: Identify and resolve customer issues, including troubleshooting and finding solutions. - Maintaining Customer Records: Keep accurate records of customer interactions and transactions. - Building Relationships: Develop positive relationships with customers to enhance loyalty and satisfaction. - Providing Product/Service Information: Educate customers about products, services, and company policies. - Identifying Opportunities for Improvement: Recommend ways to enhance the customer experience and streamline processes. - Collaborating with Internal Teams: Work with departments like sales, marketing, or product development to meet customer needs. Essential Skills: - Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer interaction. - Problem-Solving Abilities: Analyze situations, identify root causes, and develop effective solutions. - Empathy and Patience: Demonstrate understanding and patience when addressing customer frustrations or complaints. - Customer Service Orientation: Genuine desire to assist and provide exceptional service to customers. - Technical Proficiency: Familiarity with CRM systems and relevant software. - Teamwork: Ability to collaborate effectively with colleagues to ensure customer satisfaction. Job Types: Full-time, Permanent, Fresher Benefits: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided - Health insurance - Internet reimbursement - Leave encashment - Life insurance - Paid sick time - Paid time off - Provident Fund - Work from home Schedule: - Day shift - Fixed shift - Morning shift Bonuses and Allowances: - Joining bonus - Performance bonus - Quarterly bonus - Shift allowance - Yearly bonus Location Requirement: Indore, Madhya Pradesh: Reliably commute or plan to relocate before starting work (Required) Language Requirement: English (Required) Work Location: In person For hiring inquiries, please contact the employer at +91-7415134979.,