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TTK Services Private Limited
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Customer Relations Executive

Customer Relations Executive

TTK Services Private Limited

0 - 1 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform:

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Skills Required

communication report maintenance query management reports reporting analysis

Work Mode

On-site

Job Type

Contractual

Job Description

Customer Relations Consultant ( Fresher)

Educational Qualification:

Experience:

Shift:

Location :

About the Role

The Consultant (Customer Relations) will be responsible for managing client inquiries and ensuring timely communication with both clients and internal teams. This role is crucial for maintaining strong relationships and providing accurate information to clients.

Responsibilities

Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.
MIS maintenance by liaising with the ops team for quicker closure.
Liaising with Corporate / employees for additional supporting in due course of execution.
Managing the Query management with the client employees / management by providing accurate information.
Daily Status update to the client on the open applications through TTK portal.
Sending a completed report to Team lead on daily basis.
Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Candidate profile

Excellent communications skills both written and verbal.
Proficiency in using Internet and MS office tools.
Candidates should be well versed with reporting skills ,analysis and team management.

Company Website

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