Customer Relations Executive

Serve as the primary point of contact for a portfolio of clients, building and maintaining strong, long-lasting relationships.  Understand customer needs and provide appropriate solutions, recommendations, and support.  Handle customer inquiries, complaints, and escalations in a timely and professional manner.  Collaborate with internal teams, such as sales and marketing, to ensure customer needs are met and to coordinate efforts.  Implement and refine customer retention strategies to enhance loyalty and satisfaction.  Analyze customer data and feedback to identify trends and improve the overall customer experience.  Prepare regular reports on customer satisfaction, feedback, and key metrics.  Conduct regular follow-ups to ensure ongoing satisfaction and address any issues.  Qualifications and skills Proven experience in customer service, client relations, or a related field.  Strong communication, negotiation, and interpersonal skills.  Excellent problem-solving abilities with a customer-oriented mindset.  Patience and empathy when dealing with customers and handling complaints.  Proficiency in using customer relationship management (CRM) software and other relevant tools.  Strong organizational and time management skills to multitask and prioritize effectively.  Ability to work independently and as part of a team.  Knowledge of the company's products, services, and industry is often required.  Job Location Near By 10 KM Store Contact Person HR Saurabh Sir Contact No 9021386859 Refence Genius HRTech Ltd