Customer Relation Executive

Job Title: Customer Relationship Officer (CRO)
Job Type: Full-time (Work from Office only – No Work from Home option)
Locations:

• 1 Vacancy – Kollam Branch
• 1 Vacancy – Attingal Branch

Job Overview

The role of a Customer Relationship Officer (CRO) involves guiding prospective students through the admissions journey via academic counseling, matching their career goals with the right programs, and ensuring regular follow-up. The position also involves meeting sales targets, organizing seminars and workshops, and driving lead generation both online and offline. This is a fully on-site role, requiring presence at the assigned branch.

Key Responsibilities

Academic Counseling & Student Engagement

• Provide personalized course guidance based on student aspirations.
• Regular follow-up with students for satisfaction and academic progress.

Sales & Target Achievement

• Achieve individual and branch sales targets monthly.
• Generate leads via cold calls, walk-ins, and follow-ups.
• Promote upgrades and referral enrollments.

Team & Marketing Support

• Support the team in achieving enrollment goals.
• Coordinate local marketing efforts to improve visibility and engagement.

Seminars & Outreach

• Organize and conduct college seminars and workshops.
• Build and maintain relationships with academic institutions for outreach activities.

Reporting

• Maintain accurate records of leads, enrollments, and performance metrics.
• Report weekly progress to the branch or territory manager.

Required Skills

• Excellent communication and interpersonal skills
• Active listening and empathetic counseling
• Target-driven with strong sales aptitude
• Ability to organize outreach events and seminars
• Time management and teamwork

Additional Notes

• This is a Work from Office (WFO) role only.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person