Inbound process executive - Hindi

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

IPCS specializes in Process Automation, Machine Automation, Water Treatment, Sewage Treatment, Marine Automation, CNC Solutions, Energy Management, and Industry 4.0 solutions. We are dedicated to providing efficient and innovative automation and treatment solutions that enhance operational efficiency and environmental sustainability. Our expertise spans across various industries, ensuring tailored solutions for each client's needs.

Role Description

This is a full-time, on-site role for an Inbound Process Executive - Hindi located in Kochi. The Inbound Process Executive will be responsible for handling inbound customer inquiries, providing exceptional customer support and service, ensuring customer satisfaction, and addressing customer concerns promptly and effectively. Daily tasks include responding to customer calls, using analytical skills to resolve issues, and maintaining accurate records of customer interactions.

Qualifications

  • Strong Customer Support, Customer Service skills
  • Excellent Communication and Customer Satisfaction skills
  • Proficiency in Analytical Skills
  • Fluent in Hindi, with good command of the language in both spoken and written forms
  • Strong problem-solving abilities
  • Ability to work under pressure and handle challenging customer interactions
  • Experience in a similar role is advantageous
  • Bachelor's degree or equivalent experience in a related field

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