Customer Relation Executive

0 years

1 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

CRM Management:

  • Maintain and update the CRM system with accurate lead and patient data
  • Track enquiries from calls, website, social media, and campaigns
  • Ensure timely follow-up and status updates for all leads
  • Generate CRM reports on leads, conversions, and follow-up status

Lead Management & Conversion:

  • Handle inbound and outbound leads professionally
  • Follow up with prospective patients via calls, WhatsApp, and email
  • Schedule consultations and coordinate appointments
  • Convert enquiries into confirmed visits and procedures
  • Maintain proper documentation of lead outcomes

Marketing Coordination:

  • Work closely with digital marketing agencies and internal teams
  • Support promotional campaigns and patient outreach programs
  • Collect feedback from converted and non-converted leads
  • Assist in improving lead quality and customer experience

Compliance & Service Standards:

  • Maintain confidentiality of patient and business information
  • Follow hospital service standards and communication protocols

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person

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