1853 Customer Queries Jobs - Page 27

Title : Assistant Manager - Operations Location : Mumbai Reports To : Associate Vice President About us: Established in 2016, Equentis Wealth Advisory is a SEBI registered investment advisor dedicated to providing innovative and comprehensive financial solutions. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the financial industry. We are currently seeking a dynamic and experienced General Manager to lead our Customer Support team. Equentis has over 400+ employees, three offices in Mumbai, Delhi, Bengaluru and over 40,000+ clients across geographies. Website: https://www.researchandranking.com/ Position Overview: As the Assistant Manager of Customer Support, you will play a crucial role in ensuring the highest level of customer satisfaction by resolving the clients queries within specified times. The ideal candidate will have a strong background in customer service and a deep understanding of the stock market. Broader Role / Direct Responsibilities: Handling the daily operations of the customer support team to ensure prompt and effective resolution of customer inquiries and issues received through emails and phone calls. Develop and implement strategies to enhance customer satisfaction and loyalty Capable of resolving escalated queries Hands on experience of handling SEBI/Exchange related queries/inspection/audit Continuously evaluate and optimize customer support processes to improve efficiency and effectiveness Coordinating with internal teams to ensure timely and accurate responses to client inquiries, requests, and complaints. Collaborate with cross-functional teams to implement improvements and ensure seamless communication MIS Reporting Qualifications & Skills Required : •Bachelors degree in business, Finance, or a related field/Postgraduate (MBA in Finance is preferable) •Minimum of 3-5 years of experience of working with a SEBI registered intermediary such as, Stock Broker, Investment Advisor, Portfolio Manager Service •NISM Certification (Series XA and XB) is preferred •Excellent organizational and time-management skills •Strong analytical and problem-solving skills •Ability to work Individually and in a team environment

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customcer needs and help customers in status of delivery, installation Analyze and report product and process malfunctions

Job Role: - 1. Ticket booking. cancelation, Flight delays over voice. 2. Solving queries related to Refund and baggage’s. 3. Informing customers related to the flights. 4. Ready to work in Inbound voice process. HR connect-Ms Durga- 80721 35893 Required Candidate profile Extra Benefits: - 1. Incentives up to INR 5,000 2. One side transport available Shift Time & Week Off: - 6 Days working 24*7 Rotational Shifts Rotational Week Off. Excellent Communication

We are urgently hiring for Customer Support Service Executive with 3 to 5 years of experience candidate at Mundra location for leading CFS company Interested candidates can apply here or contact below Hely - recruiter5@aarcellor.in +91-9099026641

Mandatory Skills C ustomer care, voice process, English, Hindi, Telugu (Hindi & English) are must Job Description 1.Handle Inbound & outbound calls. 2.Record information into the CRM. 3.Guiding the users on call. 4.Follow up on office related work. 5.Collecting the missed information from end users. 6.Working on Mails. 7.Other process & management related work. Roles & Responsibilities Answer incoming calls from prospective customers Follow up with the customers & getting feedback. Ask pertinent questions to understand the customers requirements Deal with complaints or doubts to safeguard the company reputation Go the extra mile to meet sales quota and facilitate future sales

Job Title (External) Order Management Specialist Location(s) Gurugram, India, Type Of Position Regular Work Timings - Interested candidates can directly share CV at Pratibha@myndsol.com and akanksha.shekhar@myndsol.com Key Responsibilities- The candidate is required to support the Order Booking/Quoting process for the SW/HW orders for end customers of the organization supporting APAC region. The primary responsibility areas would comprise the following: . Act as the primary point of contact for all order management activities, including order entry, validation, processing, and fulfilment coordination. Accurately process customer purchase orders in the system, ensuring alignment with contractual terms, pricing, and delivery schedules. Manage order lifecycle including handling change requests, cancellations, and escalations. Collaborate closely with CSR, other internal teams to ensure timely and accurate order execution. Ensure compliance with internal policies, export/import regulations, and customer-specific requirements during order processing. Monitor order status and proactively communicate updates or delays to stakeholders, ensuring high levels of customer satisfaction. Secure necessary approvals for non-standard orders or exceptions and maintain proper documentation in the system Minimum Skills Required Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. Excellent verbal/written Communication Skills. Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) Know how of Order Life Cycle. Good Analytical Skills to understand customers' requirements and translate into Order Requirements Typing Speed of 35-40 WPM Desirable Skills: Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma) Qualifications: Graduate in any stream through a Full-Time course, with relevant experience of 3-5 years. Experience Yes No. Of Years - 3-5 years

You will be responsible for handling day-to-day banking transactions and operational processes. This includes assisting in account opening, KYC verification, and documentation. You will need to coordinate with internal departments to address customer queries and resolve any issues that may arise. It will be your duty to maintain accurate records and reports for all transactions and operational activities, ensuring strict compliance with bank policies, procedures, and regulatory guidelines. Additionally, you will be expected to perform data entry, reconciliation, and basic financial analysis tasks. Your role will also involve assisting in the processing of loans, deposits, fund transfers, and other financial services. This is a full-time position that offers Provident Fund benefits. The work schedule is during the day shift, and the work location is on-site.,

As a Customer Service Representative, your primary responsibility will be to analyze and resolve customer queries efficiently through phone calls. You will collaborate with the Team Lead to implement process improvements within the CRM team. It is crucial to enhance the overall Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved effectively. Adherence to company policies, procedures, code of conduct, and regulatory guidelines is imperative while interacting with customers. You will be expected to propose effective strategies to enhance product promotion and increase customer satisfaction. Providing outstanding customer service in a friendly and respectful manner is essential in all interactions. A comprehensive understanding of the products and services is necessary to address customer inquiries accurately. You will be encouraged to think innovatively and suggest creative solutions that can enhance operational efficiency, internal controls, and customer service standards. Your input will play a significant role in driving continuous improvement within the team.,

Manage customer relationships through effective communication Meet revenue targets Inbound calls Customer handling

Mission As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments Our products are distributed worldwide and we are very proud of our international cultural diversity Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives You consider yourself as a professional in your field yet you are also eager to learn continuously Team spirit is part of your genes and new challenges boost your motivation Responsibilities Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen Routine follow-ups to ensure resolution and customer satisfaction Communication with customers related to handling customers requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries Maintain detailed records of customer interactions, process customer accounts, and file documents Escalate complex customer issues to appropriate support teams Follow communication procedures, guidelines, and policies Recommend potential products or services to management by collecting customer information and analyzing customer needs Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs Requirements Masters degree in Medical Physics from a recognized institution or Dip R P from BARC(Govt of India) Clinical experience is most preferred Intermediate familiarity with MS-Office SuiteExcel, Powerpoint, Word, etc Familiarity with applicable Medical Device Quality Systems (FDA, ISO) Basic knowledge of IT and networking fundamentals In depth-networking knowledge and/or certification (e-g Cisco) is a plus Proficiency in spoken and written English Affinity for teamwork and well-developed interpersonal skills Ability to learn and apply newly acquired product training quickly Willingness to work nights, up to 33% of workdays Self-driven mindset and ability to work independently Devotion to customer success and a desire to put things right in under tight timelines Life at IBA At IBA, we value creativity, innovation, and a commitment to excellence As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance If youre ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team Lets shape the future of technology together! Apply today and be part of a mission that matters!

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (Zoho). Desired Candidate Profile 0-3 years of experience in BPO/Call Centre environment handling international voice process. Excellent communication skills with ability to handle multiple conversations simultaneously. Proficiency in English language is mandatory; knowledge of Hindi language is an added advantage. Contact - 8355907884 Email - Zoyaf@hexaware.com

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Experience :1year to 5years in customer service (English + Any South India Language i.e.Telegu, Kannada, Malayalam ) Interested candidate can share their resume at vaishali.nautiyal@in.experis.com

HIRING ON!!! For #International customer Support Executive Campaign Type-voice Rotational Shifts/Rotational off 9Hrs of working including 1hr of break 5 days working 3 Months of Paid training Salary -23k -30k in hand Online Interview Required Candidate profile Eligibility & Requirements: Graduate or Undergraduate with experience are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

Job Type: Full-Time (Permanent Position) Job Time: 9:30am to 6pm (6 Days Working) Job Location: S. G. Highway Role & responsibilities 1) Make outbound calls to prospective and existing customers to generate sales leads and follow up on inquiries. 2) Handle incoming calls and respond to customer queries promptly and professionally. 3) Maintain and update customer databases and CRM systems. 4) Coordinate with the sales team to support order processing, follow-ups, and client servicing. 5) Assist in scheduling meetings, product demos, and follow-ups for the sales team. 6) Maintain call records, daily reports, and activity logs. Provide accurate product and service information to customers. Preferred candidate profile 1) Proven experience in telecalling, telesales, or customer service preferred. 2) Excellent verbal communication skills in English (mandatory). 3) Good listening and interpersonal skills. 4) Basic computer knowledge (MS Office, Email, CRM tools) 5) Pleasant voice, confident personality, and positive attitude. 6) Prior experience in sales coordination or support roles is an advantage Email: hr-2@fornnax.com or WhatsApp on +91- 9104359711

Communication, customer oriented, problem resolving, phone etiquette Responsibilities : 1. Provide Customer support through phone, chat, and emails. 2. Work with other departments to resolve customer issues in a timely manner 3. Serve as a point of contact for customer queries and complaints 4. Proactively identify, investigate, and resolve recurring customer support issues 5. Proactively gather and utilize customer feedback and suggestions 6. Contribute to the development of future customer support processes 7. Communicate effectively with leads through emails and chats 8. Transfer leads to respective sales teams as per customer queries.

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Role & responsibilities Communicate with pet parents via calls, WhatsApp, and email Guide customers on our product range and feeding suggestions Handle order queries, complaints, and feedback with empathy and accuracy Maintain customer records and update support trackers Build trust and rapport with existing and new customers Share offers, updates, and announcements as needed Preferred candidate profile Freshers with any degree Excellent communication skills (English & Tamil preferred) Friendly, patient, and good with people Interest in pets or basic pet care knowledge Willing to learn and grow with the brand

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engagement processes, retention rates across all cohorts, achieving an NPS of 85, ensuring 100% banking within 24 hours, maintaining surrender requests below 1%, accuracy of POS requests and customer service, timely upload of POS and claims documents, achieving an audit rating of 2, persistency, driving new business through P2A, and conducting quarterly reviews of team members. The ideal candidate for this position should hold a graduate or post-graduate degree in any discipline and possess at least 10 years of experience in front-end customer services. Knowledge of service quality standards is essential, along with prior experience in team management, specifically leading a team of more than 8 employees. In addition to your qualifications and experience, you must exhibit a strong customer-centric approach, excellent communication skills, effective coordination abilities, and proficient data management skills, particularly in Excel. If you are passionate about customer engagement, possess the required qualifications and skills, and have a proven track record in managing front-end customer services, we welcome you to apply for this managerial position in Kolkata. Join our team and play a pivotal role in enhancing customer satisfaction and driving business growth.,

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduates can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 20k ctc for freshers Upto 26k ctc in for experienced Cabs provided in odd hours. WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- SALT LAKE/NEWTOWN KOLKATA #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #kolkatajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #kolkata #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #kolkatajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints ,

Responsibilities: Make outbound calls to wealth clients, Handle portfolio/account queries, support documentation, Coordinate with teams for timely resolution, Ensure prompt follow-ups to maintain high client satisfaction. Provident fund

HIRING!!! Greetings from Allsec technologies Opening- 50 Freshers and experience can apply! Good communication is mandate. Handling customer's query and request for the services. Understand customer requirement and provide the best customer service experience Basic knowledge on HTML/SQL/C, C++ /Java or any kind of programming knowledge is added advantage. Rotational day shift (7 am to 11 pm) any 9 hrs. 6days working, 1day Rotational week off. Minimum 6 months experience into (Technical / Non-Technical) voice Customer Support Only technical graduates BTECH, BCA, BSC, BE, EEE, Diploma (Without Backlogs) Age criteria: 18 -29 yrs. 2.4 LPA -2.6 LPA CTC per Annum (17000-18000- Take home per month based on experience) Performance incentives and OT ,PF and ESIC Coverage. Interested candidate can come for direct walk Thanks, Akshaya S 8122910504

The Customer Service Intermediate Analyst role at our company involves providing resolutions and support to clients in coordination with the Customer Service team. Your main responsibility will be addressing external customer issues and offering ongoing customer service support, with a focus on custody and fund accounting. You will manage a portfolio of high-profile Custody clients, ensuring timely and professional resolution of queries in line with departmental standards. Additionally, you will provide coaching and support to the team, serve as a point of contact for escalations, and maintain client relationships through regular calls and face-to-face interactions. It will be essential to keep clients informed about any problems, such as system failures or market issues, and provide regular updates on issue resolutions. As part of your role, you will also advise on process improvement and reengineering to enhance the client experience, stay updated on new market and regulatory requirements impacting the client portfolio, and escalate customer feedback and processing delays appropriately. Analytical skills will be crucial for conducting necessary analyses to resolve problems, collaborating with internal teams for escalation when needed, and completing various tasks such as reviews, audit preparation, and reporting while maintaining a strong control environment. You will play a role in inquiry-volume reduction, client experience initiatives, and cross-departmental projects. It is important to assess risks when making business decisions, ensuring compliance with relevant laws and regulations, and upholding ethical standards. Communication skills will be key in influencing stakeholders and delivering high-quality customer service while building client relationships and achieving quality results. Qualified candidates for this position should have 2-5 years of customer experience, preferably in a business/financial environment. A comprehensive understanding of custody and fund accounting is required, along with demonstrated project management and organizational skills, self-reliance, and accountability. You should possess clear and concise written and verbal communication skills, investigative and analytical abilities, and a focus on delivering high-quality customer service. A Bachelor's degree or equivalent experience is expected for this role. If you are a person with a disability and require accommodation to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

Role & responsibilities Receiving incoming calls & providing support to our customers on call. Preferred candidate profile Good verbal and written communication skills are required in both Hindi and English. Perks and benefits As per industry.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Management/ Web Publishing.