Customer Onboarding Program Manager

Position:

Location:

Experience:

Industry:

About Company:

The client is a leading innovator in the smart hospitality industry, a company dedicated to transforming the way hotels, short-term rentals, and multi-family properties manage their digital infrastructure. Based in Plano, Texas, this organization leverages an AI-powered, cloud-native platform to streamline operations, enhance guest experiences, and optimize property management through cutting-edge IoT solutions.

Position Overview

As a Customer Onboarding Program Manager, you will play a critical role in ensuring a smooth, successful, and timely onboarding experience for new customers across hotels, short-term rentals, and multi-family properties. You will serve as the primary point of contact during the onboarding phase, coordinating cross-functional efforts across product, support, and implementation teams to deliver exceptional value.

Key Responsibilities:

• Own the onboarding journey

  for new customers across the company’s product lines, with a primary focus on execution and delivery.

• Prepare, maintain, and manage multiple project plans

  tailored to specific customer deployments.

• Coordinate internal resource assignments

  across hardware logistics, installation, onboarding, and training phases.

• Track and manage dependencies

  across teams and systems to ensure timelines are met.

• Interface with customer stakeholders

  to provide clear communication, set expectations, and deliver updates on milestones and blockers.

• Identify and manage risks

  to successful onboarding, escalating where necessary with mitigation plans.

• Drive consistency and quality

  in onboarding processes through structured documentation and continuous improvement.

Role Requirements:

• Location Requirement:

  You must be based in Hyderabad.

• Strong technical acumen

  and the ability to understand the company’s modular smart platform and product offerings.

• Proficiency with tools

  including Google Docs, Microsoft Office, and CRM/project management platforms such as Salesforce, Zoho, Hubspot, or similar.

• Excellent project management skills

  , with experience building and executing cross-functional project plans.

• Clear and confident communication

  , both written and verbal, to guide internal teams and inform external stakeholders.
• A high sense of ownership, organisation, and follow-through.

Why Join Us?

• Early-stage leadership

  : Build and shape the core technology of a high-growth AI startup.

• High impact

  : Drive the development of an AI-driven product from inception to scale.

• Growth

  : Opportunity to lead and scale the engineering team as we grow.

What We Offer:

• Competitive base salary
• Comprehensive health insurance
• High-impact role with direct influence on company success