109 Customer Inquiries Jobs - Page 4

Are you passionate about e-commerce and social media Join Super Lily Clothings as an e-commerce & social media specialist intern and get hands-on experience in a fast-paced environment! As an intern at Super Lily Clothings, you will have the opportunity to create engaging content for social media platforms to increase brand awareness and drive traffic to the website. You will also assist in the development and implementation of social media marketing strategies to reach target audiences. Monitoring and analyzing social media performance metrics will be part of your responsibilities to identify areas for improvement and growth. Collaboration with the marketing team will be essential to coordinate e-commerce promotions and campaigns. You will also assist in managing online product listings, ensuring accuracy and relevance. Keeping up-to-date on current e-commerce and social media trends will be crucial to make recommendations for improvement. Additionally, providing support for customer inquiries and feedback on social media platforms will be part of your day-to-day tasks. If you're a creative, detail-oriented individual with a passion for all things digital, this internship is perfect for you! Don't miss this opportunity to gain valuable experience and make a real impact in the world of e-commerce and social media. Apply now! About Company: Super Lily Clothings is dedicated to crafting high-quality women's garments that blend timeless elegance with modern fashion. As a leading manufacturer and exporter, the company prides itself on exceptional craftsmanship, innovative designs, and commitment to sustainability.,

We are seeking dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. As a Customer Service Representative, you will handle inbound and outbound calls from international customers, providing accurate and timely resolutions while ensuring customer satisfaction through effective communication and problem-solving skills. You will address customer inquiries, complaints, and service requests professionally and courteously, assisting with product information, billing issues, account updates, and troubleshooting. It is crucial to maintain detailed records of customer interactions in the CRM system and adhere to company policies and guidelines to ensure service quality and compliance. Striving for customer satisfaction and first-call resolution is essential in this role. Key Requirements: - Education: High school diploma or equivalent; Bachelor's degree preferred. - Experience: 1-5 years in customer service or international voice process role preferred. - Excellent Communication Skills: Strong verbal and written communication skills in English. - Customer-Oriented: Ability to empathize, actively listen, and provide effective solutions. - Problem-Solving Skills: Quick thinking and efficient handling of customer concerns. - Tech-Savvy: Basic knowledge of CRM tools, MS Office, and troubleshooting skills. - Flexibility: Willingness to work in rotational shifts, including nights, weekends, and holidays. - Team Player: Strong collaboration and multitasking abilities. As part of our team, you will benefit from the supportive culture that values teamwork, mentorship, and professional development. We offer top-notch employee experiences, training programs, and incentivize team growth. Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are integral to our company culture. You will have the opportunity to contribute to cutting-edge solutions for e-commerce and SaaS businesses, with the stability of a market leader and the hunger for innovation and growth of a start-up. Additionally, you will play an impactful and broad role in key management decisions, critical marketing strategy, and product and user experience decisions. Growth opportunities abound as you learn and grow in our fast-paced, collaborative environment. Comprehensive insurance for health, life, and personal accident is provided. About Silvermine Group: Silvermine Group is the largest and most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and IRS-certified, assisting over 100,000 customers annually in filing federally required documents accurately, securely, and on time. We pride ourselves on our technology, highly skilled customer support, and relentless focus on product improvement and growth to ensure our customers" equipment stays on the road and their businesses thrive. Apply now at careers@silverminegroup.com to join our team in Bangalore.,

The Spare Parts Executive position is a full-time on-site role based in Delhi, India. As a Spare Parts Executive, you will be responsible for the procurement and inventory management of spare parts. Your duties will include maintaining accurate records, handling customer inquiries and orders, coordinating with suppliers for timely delivery, monitoring stock levels, and ensuring that the parts meet quality standards. To excel in this role, you should have experience in procurement and inventory management, possess strong organizational skills with attention to detail, demonstrate excellent communication and customer service skills, be proficient in using inventory management software, and have the ability to work both independently and collaboratively with a team. Knowledge of spare parts in relevant industries would be advantageous. A Bachelor's degree in business administration, Supply Chain Management, or a related field is desired. If you are someone who enjoys managing spare parts procurement and inventory while ensuring customer satisfaction, this role could be an exciting opportunity for you.,

The Senior Customer Success Manager plays a crucial role in the success of Contlo, a pioneering AI marketing platform dedicated to empowering modern businesses through generative AI technology. As a customer-centric individual with a passion for AI, your primary responsibility will involve ensuring the seamless onboarding and retention of customers, particularly in the D2C and Ecommerce sectors. Your responsibilities will include guiding new customers through the onboarding process, conducting training sessions to maximize platform utilization, and developing a deep understanding of customers" objectives and challenges. Serving as the main point of contact for customer inquiries and concerns, you will proactively engage with customers to identify opportunities for enhanced value and optimization. Collaboration with cross-functional teams such as Sales, Product, and Support is essential to advocate for customer needs and drive product improvements based on customer feedback. Your qualifications should include a Bachelor's degree in Business or Marketing, 5-6 years of customer-facing experience, strong interpersonal and communication skills, and a customer-focused mindset. If you are detail-oriented, organized, and have a background in SAAS startups with exposure to the D2C/Ecommerce industry, we invite you to bring your expertise and dedication to our team at Contlo. Join us in shaping the future of AI-driven marketing and customer success.,

We are seeking a dynamic and customer-focused B 2 B South Sales Head to join our premium Diamond and Gold jewelers Manufacturing team. The ideal candidate will have a passion for Diamond jewellery and gemstones, excellent Multi Lingual communication Required Candidate profile Minimum 10-15 years of retail sales experience, preferably in jewellery, luxury, or fashion retail. Knowledge of gemstones, gold purity, diamond grading, and hallmarking is a strong advantage.

Responsible of meeting the objectives assigned. To receive enquires from the PAN India sales team and understand the customers requirements thoroughly. Gather required data for quote preparation. Build and maintain pricing measurements for decision making processes. Refer to the GET and undercarriage pricing list/ask seniors for permitted costs, then prepare a sales quotation in response to the enquiry after confirming the stock availability on SAP Share the sales quotation with the concerned salesperson Follow up with the sales team on open and closed opportunities Prepare a dispatch note and billing form after the order is placed and share them with the billing department. To maintain and update existing / new quotation databases SAP. Gain a thorough understanding of the engineering spare parts product line Build the right price in line with the company pricing policy from the moment the request is received and assigned to him/her, up to the end of negotiations Prepare sales quotations as per the permissible cost Data management Build and manage strong long-lasting relationships with internal sales team Bachelors/ Masters degree in related field. 2 4 years of sales quotation preparation experience. 2+ years of experience in handling SAP Proven ability to articulate the distinct aspects of products & services Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Results-oriented with strong analytical skills Excellent in Microsoft Office

As a Voice Process Associate in the pharmaceutical industry, you will be responsible for handling customer inquiries, complaints, and requests through various channels such as emails, calls, and messages. Your role will also involve processing transactions and authorizations efficiently. Key Skills required for this role include: - Ability to respond to customer inquiries promptly and professionally. - Handling customer complaints with empathy and finding suitable resolutions. - Processing transactions accurately and ensuring proper authorization procedures are followed. This is a full-time, permanent position in the Outsourcing/Offshoring sector. As a Voice Process Associate, you will play a crucial role in maintaining high customer satisfaction levels and ensuring smooth operations within the pharmaceutical industry.,

Key Responsibilities: Work with more complex customers to process payments. Prepare statements of accounts for customers. Answer basic and complex customer inquiries. Prepare analysis of accounts. Conduct root cause analysis of late payments and suggest process improvements. Prepare month-end reporting. Participate in and/or lead projects related to Accounts Receivable improvement. Perform other duties as assigned. Perform processing of inventory-related journals. Ensure production and publishing of inventory-related system reports. Create and maintain costing for new parts. Perform calculation of standard rates and update the system where required. Support and complete inventory-related reconciliations. Monitor and follow-up on aged inventory, including inventory with outside service providers. Support inventory valuation process. Support various internal and external cost and inventory audits. Support the annual and quarterly physical inventory and cycle count processes. Complete the analysis of material cost variances, help determine root causes, and prepare recommendations for review. Participate in projects related to inventory and cost improvements. Perform ad hoc duties as required. Perform monthly closing activities. Prepare working for PLI & PSI schemes. Support in audit-related activities. Support any ad hoc requests coming up from the plant. Manage expenses analysis to drive planned improvements, achieve stretch targets, and validate cost savings projects related to manufacturing expenses. External Qualifications and Competencies Competencies: Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Nimble learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Business Partnering: Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision-making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities. Financial Internal Controls: Leverages internal control framework by assessing internal controls and developing remediation plans to mitigate financial reporting risks and respond to changing business needs. Additional Responsibilities Unique to this Position Qualifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. ICWA Inter/CA Inter. This position may require licensing for compliance with export controls or sanctions regulations. Skills and Experience: Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience. Experience in coordination with internal or external suppliers and stakeholders. Proficiency in processing and monitoring supplier orders. Ability to work towards meeting supply plans and adjusting procurement signals. Strong analytical skills for metrics analysis and reporting. Experience with Xelus, GOMS, and aftermarket planning. Competency in using materials planning systems and tools such as Excel, Access, TOAD, OMS, etc. Knowledge of Plan for Every Part (PFEP) principles. Skills in analysis and troubleshooting, inventory management and optimization, and materials KPI management. Oracle SCM knowledge required under PO, Inventory, Order Management (2-3 years). Knowledge/Skills in Inventory Management. Provision - PDD & SLA & AR Reserve. Target File & Receivable Review. CMI Reports / Receivable MIS / Corporate Submission / Business Review / MIS. SD & EMD - Evaluation / Parking / Reversal / Reco. Schedule AR SL GL & NR & Audit - Monthly and quarterly. Credit evaluation & Master Updating (Credit Limit Log). Month-end Activities tracking. AR Team Support. Corporate Solutions. RPA / Automation / MACRO Projects.

Assist the sales team with managing customer inquiries, preparing quotations, and following up on leads and orders. Order Processing Maintain and update customer databases, track sales records, and ensure accurate Sales Documentation

Job Title: Sales Support Executive Company: Minimac Systems Pvt Ltd Location: Viman Nagar, Pune (Work from Office) Department: Marketing Salary: Best in Industry Reports to: Department Head Key Responsibilities: Follow-up Calls & Mails. Respond to customer inquiries and provide product/service information. Coordinate with internal teams. Maintain sales records and generate reports. Follow up on leads, quotations. Support the sales team with scheduling, documentation, and presentations. About Minimac Systems Pvt Ltd Minimac was incorporated in 2012 and is recognized by DPIIT, Ministry of Commerce & Industry (GOI). We offer the best-In-class, versatile, application-compatible, cost-efficient equipment for Lubrication Reliability and Contamination Control. We have established a strong brand and market presence in Asia, the Middle East & Caspian, North Africa, Africa, South-East Asia, and Australia. We are an ISO 9001, 14001, and 18001 certified company. We have recently been awarded the MEA Business Award for the best lubrication reliability & contamination control and best engineering solutions by SME Empowering India. Minimac is a young and dynamic company with 70% of its workforce being in the age bracket of 21-25 years. Website: www.minimacsystems.com

Job Title: Sales Support Executive Company: Minimac Systems Pvt Ltd Location: Viman Nagar, Pune (Work from Office) Department: Marketing Salary: Best in Industry Reports to: Department Head Key Responsibilities: Follow-up Calls & Mails. Respond to customer inquiries and provide product/service information. Coordinate with internal teams. Maintain sales records and generate reports. Follow up on leads, quotations. Support the sales team with scheduling, documentation, and presentations. About Minimac Systems Pvt Ltd Minimac was incorporated in 2012 and is recognized by DPIIT, Ministry of Commerce & Industry (GOI). We offer the best-In-class, versatile, application-compatible, cost-efficient equipment for Lubrication Reliability and Contamination Control. We have established a strong brand and market presence in Asia, the Middle East & Caspian, North Africa, Africa, South-East Asia, and Australia. We are an ISO 9001, 14001, and 18001 certified company. We have recently been awarded the MEA Business Award for the best lubrication reliability & contamination control and best engineering solutions by SME Empowering India. Minimac is a young and dynamic company with 70% of its workforce being in the age bracket of 21-25 years. Website: www.minimacsystems.com

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

In this role, you will: Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform moderately complex credit investigations on companies and industries Receive direction from Commercial Banking Portfolio Management supervisor and escalate noncompliant issues Ensure credit files are current Interact with the immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

We are looking for a highly skilled and experienced Legal Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Legal Receivables. Roles and Responsibility Manage and oversee legal receivables, ensuring timely recovery of outstanding amounts. Develop and implement effective strategies to minimize legal receivables and improve cash flow. Collaborate with cross-functional teams to resolve customer disputes and issues related to legal receivables. Analyze and report on legal receivables performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and internal policies related to legal receivables. Provide excellent customer service, responding to customer inquiries and resolving issues professionally. Job Requirements Strong knowledge of legal principles and practices related to receivables and collections. Experience working with financial institutions, preferably in the BFSI industry. Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. Strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines. Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities. Familiarity with banking software and systems, with the ability to learn new technologies quickly.

Dear Job seekers, Join Digilabs LLP as a Chat Consultant! Were seeking BPO-experienced, local candidates with strong English communication, fast typing, and a positive attitude for a long-term role. Walk-in Address: Digilabs LLP, Hustle Hub 1702, Ground Floor, 17th Cross Rd, Sector 4, HSR Layout, Bengaluru 560102 (Next to Narayana Pharmacy) Share your profile with Mr. Alan at hr@businesssetup.com or WhatsApp: +91 9019453233. Experience: 2 - 5 Years Role Highlights: Respond to customer inquiries via live chat Deliver accurate, clear information Build trust and relationships with customers Multitask and manage lead assignments Commerce graduates preferred Max 2 weeks notice period Skills Required for Chat Consultant (BPO) Digilabs LLP English communication Fast and accurate typing Customer service and problem-solving Multitasking and time management Product knowledge and ability to provide clear, accurate information Technical proficiency with chat platforms and CRM tools Data entry skills Ability to build trust and maintain customer relationships Positive attitude and aptitude for learning Local from Bengaluru (Nearby HSR Layout will be given preference) Commerce graduate (preferred) Adaptability and willingness to learn new tools and processes Attention to detail Ability to handle multiple chats and prioritize tasks Teamwork and collaboration skills Professionalism and reliability.

About this role: Wells Fargo is seeking a Commercial Banking Portfolio Coordinator. In this role, you will: Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform moderately complex credit investigations on companies and industries Receive direction from Commercial Banking Portfolio Management supervisor and escalate noncompliant issues Ensure credit files are current Interact with the immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Key Responsibilities: 1. Order Processing & General Customer Inquiries Process and verify customer orders to ensure accuracy and timely fulfillment. Address inquiries related to orders not received, including investigating delivery delays or missing items. Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. Resolve general customer inquiries regarding product availability, pricing, and order status. Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) Handle inquiries from international customers regarding orders not received, tracking information, and returns. Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. Manage return processes for international customers, ensuring they receive timely updates and solutions. Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. Maintain accurate and up-to-date records of customer interactions in the CRM system. Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. Stay updated on company products, services, and policies to assist customers effectively. Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: Languages : Fluent in English (written and spoken). Experience : Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment. Skills : Strong communication and interpersonal skills. Ability to multitask and manage high volumes of queries. Excellent problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail.

A Telecaller is responsible for making phone calls to potential or existing customers to promote products or services, gather feedback, or offer assistance. They aim to achieve sales goals, handle customer inquiries, and maintain positive customer relationships.

We are looking for a proactive and detail-oriented Spare Parts Sales Coordinator to support our spare parts sales team. The ideal candidate will handle customer inquiries, generate quotations, coordinate with internal departments, and ensure smooth end-to-end order processing. This role requires excellent communication, organization, and a strong customer service mindset. Key Responsibilities: Respond to customer inquiries regarding spare parts via phone, email, or in-person. Prepare and share quotations based on customer requirements and pricing guidelines. Coordinate with the inventory and procurement teams to confirm part availability. Process customer orders in the system and track deliveries to ensure timely fulfillment. Maintain accurate sales records, order status updates, and customer databases . Follow up with customers on order confirmations, pending payments, and feedback . Assist the Spare Parts AGM with administrative tasks and documentation support. Liaise with suppliers and logistics providers for special or back-ordered items. Support the after-sales team by maintaining records of warranty and replacement parts . Generate sales reports and inventory summaries for management review. Qualifications: Bachelors degree or diploma in Business Administration , or a related field. 2 - 4 years of experience in sales coordination, preferably in the automotive, machinery, or spare parts domain. Strong communication skills in English, Hindi, and Marathi (both written and verbal). Proficient in MS Office (Excel, Word, Outlook) ; familiarity with ERP systems is preferred. Excellent organizational, multitasking, and time management abilities. High level of customer service orientation and attention to detail. Preferred Attributes: Female candidates are encouraged to apply to promote gender diversity. Experience in technical or mechanical product sales is a strong plus. Familiarity with inventory or sales software is an advantage.

Profile Summary- Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management Education and Essential Experience: 6 Months Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Graduate Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment Mandatory Key Skills Customer Care, Customer inquiries, Blended Process, Customer Service*

Job Details: Job Level: 3A Designation: Process Specialist Experience: 2 to 4 years Location: Bangalore (Work from Office) Notice Period : Immediate to 30 Days Shift Timings : Flexible to work for any shift Note: Candidate should have the Lloyds of London and Lloyds tools or UK Process hands on experience. Job Description: Efficiently monitoring and Reconciling Regularly reviewing accounts to identify the inflow Reconciling discrepancies, resolving payment disputes, and addressing to respective department Accurately applying customer payments to the appropriate accounts. Building and maintaining strong customer relationships. Addressing customer inquiries and concerns related to payments. Collaborating with multiple departments in customer office to provide exceptional customer support. Generating insightful reports and analysis for management. Compiling data to evaluate the performance & open items. Skills & Qualifications: Proficiency with the Lloyds of London and Lloyds tools IMR, Account Enquiry and other applications Expertise in reviewing the slip document, endorsement document and line slips or declarations Proficiency in financial software and accounting tools. Strong knowledge of accounting principles and practices. Excellent attention to detail and ability to maintain accurate financial records. Effective communication and interpersonal skills for customer interactions and team collaboration. Problem-solving and analytical skills to navigate complex payment discrepancies. Exceptional organisational and time management abilities to meet deadlines and manage multiple tasks simultaneously. Proficiency in data analysis and report generation. A solid understanding of industry regulations and compliance. Bachelor's degree in finance, accounting, or a related field (preferred). Previous experience in accounts receivable or a similar finance position (preferred).

About this role: Wells Fargo is seeking a Lead Commercial Banking Portfolio Coordinator. In this role, you will: Support performance and overall effectiveness of team, as well as cross-group administrative operations Provide feedback and present ideas for improving or implementing processes and tools within Commercial Banking Portfolio Management Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation Independently prioritize work and provide day-to-day-work leadership and mentorship to team Lead or contribute to implementation of new or revised processes and procedures Provide guidance and subject matter expertise to immediate team and Commercial Banking Portfolio Management on wide range of information Required Qualifications: 6+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Chartered Accountant and Bachelor's Degree (Commerce Mandatory), equivalent Strong knowledge on accounting and finance, Industry analysis, Internal and external risk factors of the borrower Should have an experience in assessing credit worthiness of the borrowers based on qualitative and quantitative factors Strong knowledge of preparation and analysis of projected and Proforma based financial statements Sound knowledge of ratio analysis, cash flow, and trend analysis Should have experience of Financial spreading across all the Industries Sound knowledge on Moody's Risk Analytics (MRA) (added advantage) Strong knowledge on GAAP Accounting / International Financial Reporting Standards Ability to read & analyze financial statements. Excellent knowledge of MS office application primarily MS Word, MS Excel and Powerpoint Strong analytical skills. Excellent communication skills Should be flexible to stretch as per business requirement Stakeholders/Client management Able to multi-task to accomplish tasks effectively. Strong analytic skill, Quick Learner & Attention to detail Ability to work quickly & accurately while maintaining acceptable standards of workmanship Ability to recognize and escalate to management for any process breaches Highly motivated with strong organizational Flexibility to work in different shifts Ability to succeed in a team environment Job Expectations: Includes end to end responsibility of request received from clients includes financial spreading in MRA tool, analyzing financial statements, identification of trend and provide financial commentaries on cause and effect on identified trend as per business requirement Prepare projected financial statements as per relationship managers requirement Complete Pro forma adjustments based on the projected financial information as per requirement Should be able to interpret and spread financials of different companies belong to different division as per business requirement at any given day Assessing the repayment capacity of the highly leveraged Borrowers. Should handle subjectivity in the financial analysis/spreading and substantiate with reasons Should be flexible in switching roles in between Processors/DSO/QC at any point of time during the day/months as per business requirement Should be flexible in taking additional responsibilities and ensure smooth execution without compromising on quality and timelines Act as a coach or mentor to facilitate learning from experience depending on requirement Facilitates communication to resolve problems and advance strategies. Make a significant contribution toward achieving team goals through knowledge and skills. Lead or champion efforts to increase productivity and goal accomplishment.

Be the champion to drive excellent consumer experience Communicate courteously with customers Handle customer complaints/inquiries or requests Keep accurate records of discussions or correspondence with customers Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; Follow up on client payments and reach the collection targets.

Selected Intern's Day-to-day Responsibilities Include Act as the first point of contact for customer inquiries and support requests. Understand, diagnose, and troubleshoot customer issues effectively. Provide accurate and timely solutions, following up to ensure complete resolution. Collaborate with internal teams to resolve complex issues. Record and maintain detailed logs of customer interactions and solutions. Communicate with customers via email, phone, and chat, ensuring professional and clear responses. Maintain adherence to company policies, processes, and service level agreements (SLAs). Monitor performance metrics and continuously seek opportunities to improve customer service.

Profile Summary- Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management Education and Essential Experience: 6 Months Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Graduate Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment Mandatory Key Skills Customer Care,Customer inquiries,Blended Process,Customer Service*