43 Customer Inquiries Jobs - Page 2

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

In this role, you will: Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform moderately complex credit investigations on companies and industries Receive direction from Commercial Banking Portfolio Management supervisor and escalate noncompliant issues Ensure credit files are current Interact with the immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

We are looking for a highly skilled and experienced Legal Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Legal Receivables. Roles and Responsibility Manage and oversee legal receivables, ensuring timely recovery of outstanding amounts. Develop and implement effective strategies to minimize legal receivables and improve cash flow. Collaborate with cross-functional teams to resolve customer disputes and issues related to legal receivables. Analyze and report on legal receivables performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and internal policies related to legal receivables. Provide excellent customer service, responding to customer inquiries and resolving issues professionally. Job Requirements Strong knowledge of legal principles and practices related to receivables and collections. Experience working with financial institutions, preferably in the BFSI industry. Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. Strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines. Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities. Familiarity with banking software and systems, with the ability to learn new technologies quickly.

Dear Job seekers, Join Digilabs LLP as a Chat Consultant! Were seeking BPO-experienced, local candidates with strong English communication, fast typing, and a positive attitude for a long-term role. Walk-in Address: Digilabs LLP, Hustle Hub 1702, Ground Floor, 17th Cross Rd, Sector 4, HSR Layout, Bengaluru 560102 (Next to Narayana Pharmacy) Share your profile with Mr. Alan at hr@businesssetup.com or WhatsApp: +91 9019453233. Experience: 2 - 5 Years Role Highlights: Respond to customer inquiries via live chat Deliver accurate, clear information Build trust and relationships with customers Multitask and manage lead assignments Commerce graduates preferred Max 2 weeks notice period Skills Required for Chat Consultant (BPO) Digilabs LLP English communication Fast and accurate typing Customer service and problem-solving Multitasking and time management Product knowledge and ability to provide clear, accurate information Technical proficiency with chat platforms and CRM tools Data entry skills Ability to build trust and maintain customer relationships Positive attitude and aptitude for learning Local from Bengaluru (Nearby HSR Layout will be given preference) Commerce graduate (preferred) Adaptability and willingness to learn new tools and processes Attention to detail Ability to handle multiple chats and prioritize tasks Teamwork and collaboration skills Professionalism and reliability.

About this role: Wells Fargo is seeking a Commercial Banking Portfolio Coordinator. In this role, you will: Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform moderately complex credit investigations on companies and industries Receive direction from Commercial Banking Portfolio Management supervisor and escalate noncompliant issues Ensure credit files are current Interact with the immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Key Responsibilities: 1. Order Processing & General Customer Inquiries Process and verify customer orders to ensure accuracy and timely fulfillment. Address inquiries related to orders not received, including investigating delivery delays or missing items. Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. Resolve general customer inquiries regarding product availability, pricing, and order status. Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) Handle inquiries from international customers regarding orders not received, tracking information, and returns. Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. Manage return processes for international customers, ensuring they receive timely updates and solutions. Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. Maintain accurate and up-to-date records of customer interactions in the CRM system. Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. Stay updated on company products, services, and policies to assist customers effectively. Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: Languages : Fluent in English (written and spoken). Experience : Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment. Skills : Strong communication and interpersonal skills. Ability to multitask and manage high volumes of queries. Excellent problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail.

A Telecaller is responsible for making phone calls to potential or existing customers to promote products or services, gather feedback, or offer assistance. They aim to achieve sales goals, handle customer inquiries, and maintain positive customer relationships.

We are looking for a proactive and detail-oriented Spare Parts Sales Coordinator to support our spare parts sales team. The ideal candidate will handle customer inquiries, generate quotations, coordinate with internal departments, and ensure smooth end-to-end order processing. This role requires excellent communication, organization, and a strong customer service mindset. Key Responsibilities: Respond to customer inquiries regarding spare parts via phone, email, or in-person. Prepare and share quotations based on customer requirements and pricing guidelines. Coordinate with the inventory and procurement teams to confirm part availability. Process customer orders in the system and track deliveries to ensure timely fulfillment. Maintain accurate sales records, order status updates, and customer databases . Follow up with customers on order confirmations, pending payments, and feedback . Assist the Spare Parts AGM with administrative tasks and documentation support. Liaise with suppliers and logistics providers for special or back-ordered items. Support the after-sales team by maintaining records of warranty and replacement parts . Generate sales reports and inventory summaries for management review. Qualifications: Bachelors degree or diploma in Business Administration , or a related field. 2 - 4 years of experience in sales coordination, preferably in the automotive, machinery, or spare parts domain. Strong communication skills in English, Hindi, and Marathi (both written and verbal). Proficient in MS Office (Excel, Word, Outlook) ; familiarity with ERP systems is preferred. Excellent organizational, multitasking, and time management abilities. High level of customer service orientation and attention to detail. Preferred Attributes: Female candidates are encouraged to apply to promote gender diversity. Experience in technical or mechanical product sales is a strong plus. Familiarity with inventory or sales software is an advantage.

Profile Summary- Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management Education and Essential Experience: 6 Months Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Graduate Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment Mandatory Key Skills Customer Care, Customer inquiries, Blended Process, Customer Service*

Job Details: Job Level: 3A Designation: Process Specialist Experience: 2 to 4 years Location: Bangalore (Work from Office) Notice Period : Immediate to 30 Days Shift Timings : Flexible to work for any shift Note: Candidate should have the Lloyds of London and Lloyds tools or UK Process hands on experience. Job Description: Efficiently monitoring and Reconciling Regularly reviewing accounts to identify the inflow Reconciling discrepancies, resolving payment disputes, and addressing to respective department Accurately applying customer payments to the appropriate accounts. Building and maintaining strong customer relationships. Addressing customer inquiries and concerns related to payments. Collaborating with multiple departments in customer office to provide exceptional customer support. Generating insightful reports and analysis for management. Compiling data to evaluate the performance & open items. Skills & Qualifications: Proficiency with the Lloyds of London and Lloyds tools IMR, Account Enquiry and other applications Expertise in reviewing the slip document, endorsement document and line slips or declarations Proficiency in financial software and accounting tools. Strong knowledge of accounting principles and practices. Excellent attention to detail and ability to maintain accurate financial records. Effective communication and interpersonal skills for customer interactions and team collaboration. Problem-solving and analytical skills to navigate complex payment discrepancies. Exceptional organisational and time management abilities to meet deadlines and manage multiple tasks simultaneously. Proficiency in data analysis and report generation. A solid understanding of industry regulations and compliance. Bachelor's degree in finance, accounting, or a related field (preferred). Previous experience in accounts receivable or a similar finance position (preferred).

About this role: Wells Fargo is seeking a Lead Commercial Banking Portfolio Coordinator. In this role, you will: Support performance and overall effectiveness of team, as well as cross-group administrative operations Provide feedback and present ideas for improving or implementing processes and tools within Commercial Banking Portfolio Management Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation Independently prioritize work and provide day-to-day-work leadership and mentorship to team Lead or contribute to implementation of new or revised processes and procedures Provide guidance and subject matter expertise to immediate team and Commercial Banking Portfolio Management on wide range of information Required Qualifications: 6+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Chartered Accountant and Bachelor's Degree (Commerce Mandatory), equivalent Strong knowledge on accounting and finance, Industry analysis, Internal and external risk factors of the borrower Should have an experience in assessing credit worthiness of the borrowers based on qualitative and quantitative factors Strong knowledge of preparation and analysis of projected and Proforma based financial statements Sound knowledge of ratio analysis, cash flow, and trend analysis Should have experience of Financial spreading across all the Industries Sound knowledge on Moody's Risk Analytics (MRA) (added advantage) Strong knowledge on GAAP Accounting / International Financial Reporting Standards Ability to read & analyze financial statements. Excellent knowledge of MS office application primarily MS Word, MS Excel and Powerpoint Strong analytical skills. Excellent communication skills Should be flexible to stretch as per business requirement Stakeholders/Client management Able to multi-task to accomplish tasks effectively. Strong analytic skill, Quick Learner & Attention to detail Ability to work quickly & accurately while maintaining acceptable standards of workmanship Ability to recognize and escalate to management for any process breaches Highly motivated with strong organizational Flexibility to work in different shifts Ability to succeed in a team environment Job Expectations: Includes end to end responsibility of request received from clients includes financial spreading in MRA tool, analyzing financial statements, identification of trend and provide financial commentaries on cause and effect on identified trend as per business requirement Prepare projected financial statements as per relationship managers requirement Complete Pro forma adjustments based on the projected financial information as per requirement Should be able to interpret and spread financials of different companies belong to different division as per business requirement at any given day Assessing the repayment capacity of the highly leveraged Borrowers. Should handle subjectivity in the financial analysis/spreading and substantiate with reasons Should be flexible in switching roles in between Processors/DSO/QC at any point of time during the day/months as per business requirement Should be flexible in taking additional responsibilities and ensure smooth execution without compromising on quality and timelines Act as a coach or mentor to facilitate learning from experience depending on requirement Facilitates communication to resolve problems and advance strategies. Make a significant contribution toward achieving team goals through knowledge and skills. Lead or champion efforts to increase productivity and goal accomplishment.

Be the champion to drive excellent consumer experience Communicate courteously with customers Handle customer complaints/inquiries or requests Keep accurate records of discussions or correspondence with customers Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; Follow up on client payments and reach the collection targets.

Selected Intern's Day-to-day Responsibilities Include Act as the first point of contact for customer inquiries and support requests. Understand, diagnose, and troubleshoot customer issues effectively. Provide accurate and timely solutions, following up to ensure complete resolution. Collaborate with internal teams to resolve complex issues. Record and maintain detailed logs of customer interactions and solutions. Communicate with customers via email, phone, and chat, ensuring professional and clear responses. Maintain adherence to company policies, processes, and service level agreements (SLAs). Monitor performance metrics and continuously seek opportunities to improve customer service.

Profile Summary- Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management Education and Essential Experience: 6 Months Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Graduate Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment Mandatory Key Skills Customer Care,Customer inquiries,Blended Process,Customer Service*

About The Role: Cashier We are currently seeking a professional Cashier to join our team. As a Cashier, you will handle customer transactions accurately and efficiently. Your main duties will include scanning items, processing payments, and providing exceptional customer service. Responsibilities: Greet customers and provide them with a positive shopping experience Scan items and ensure pricing is accurate Process payments using cash, credit cards, or other forms of payment Issue receipts, refunds, and changes to customers Maintain a clean and organized checkout area Answer customer inquiries and resolve any issues or complaints Collaborate with other team members to ensure smooth and efficient operations Follow all company policies and procedures regarding cash handling and customer service Requirements: Proven work experience as a Cashier or in a similar role Basic mathematical skills Excellent interpersonal and communication skills Strong attention to detail Ability to handle transactions accurately and efficiently Customer-oriented mindset Ability to work in a fast-paced environment Flexibility to work evenings, weekends, and holidays as needed Education: Must be a Graduate. We would love to hear from you if you are a dedicated individual passionate about providing exceptional customer service. Join our team as a Cashier and contribute to our success in delivering an outstanding shopping experience to our valued customers.

1. Identify and develop new business opportunities to expand market presence. 2. Achieve and exceed sales targets through direct client engagement and relationship- building. 3. Conduct product demonstrations and presentations tailored to client needs. 4. Maintain and strengthen relationships with existing clients to ensure repeat business. 5. Act as the primary point of contact for customer inquiries and provide timely solutions. 6. Conduct market research to understand trends, competition, and customer requirements. 7. Plan and execute travel schedules efficiently to cover assigned territories. 8. Gain in-depth knowledge of the companys machinery and solutions.

Job Overview: iEnergizer is seeking motivated and skilled individuals to join our Go Magenta US Telecom Blended Process team (70% Chat & 30% Voice). If you have a passion for delivering exceptional customer service and possess international BPO experience in a chat/email or blended process, this is the perfect opportunity for you. The role involves managing customer interactions related to US telecom services via chat and voice channels. You will be responsible for resolving customer queries, providing information about services, and ensuring the highest level of customer satisfaction. Key Responsibilities: Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%). Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns. Manage multiple customer conversations simultaneously via chat and voice, ensuring efficient responses and issue resolution. Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy. Handle escalated issues and ensure a high level of customer satisfaction. Document customer interactions and ensure all information is updated in the system accurately. Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution. Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in international chat/email or blended processes. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach. Preferred Experience: Previous experience in US telecom customer support is a plus. Keywords US telecom,customer support,customer inquiries,Blended Process,customer service*

Responsibilities: Contact potential customers via telephone to introduce our products/services. Explain the features and benefits of our offerings to potential customers. Follow up on leads generated through various channels. Handle customer inquiries and provide relevant information. Maintain accurate records of customer interactions and transactions. Meet daily, weekly, and monthly sales targets. Build and maintain a positive relationship with customers. Collaborate with the sales team to identify opportunities for upselling or cross-selling. Stay updated on product/service knowledge and industry trends. Provide feedback to the management regarding customer concerns and market trends. Requirements: Proven experience as a Telecaller or similar customer service/sales role. Excellent communication skills, both verbal and written. Ability to convince and persuade potential customers. Strong negotiation and interpersonal skills. Good organizational and time management abilities. Ability to work in a fast-paced environment. Basic computer skills and familiarity with CRM systems. High school diploma or equivalent; additional education or certification in sales or marketing is a plus. Fluent in multiple languages is an advantage. Positive attitude and willingness to learn and grow within the role. Excellent communication skills (verbal and written) Persuasive abilities Active listening Interpersonal skills Time management Organizational skills Problem-solving AdaptabilityConfidence Computer proficiency