109 Customer Inquiries Jobs - Page 5

About The Role: Cashier We are currently seeking a professional Cashier to join our team. As a Cashier, you will handle customer transactions accurately and efficiently. Your main duties will include scanning items, processing payments, and providing exceptional customer service. Responsibilities: Greet customers and provide them with a positive shopping experience Scan items and ensure pricing is accurate Process payments using cash, credit cards, or other forms of payment Issue receipts, refunds, and changes to customers Maintain a clean and organized checkout area Answer customer inquiries and resolve any issues or complaints Collaborate with other team members to ensure smooth and efficient operations Follow all company policies and procedures regarding cash handling and customer service Requirements: Proven work experience as a Cashier or in a similar role Basic mathematical skills Excellent interpersonal and communication skills Strong attention to detail Ability to handle transactions accurately and efficiently Customer-oriented mindset Ability to work in a fast-paced environment Flexibility to work evenings, weekends, and holidays as needed Education: Must be a Graduate. We would love to hear from you if you are a dedicated individual passionate about providing exceptional customer service. Join our team as a Cashier and contribute to our success in delivering an outstanding shopping experience to our valued customers.

1. Identify and develop new business opportunities to expand market presence. 2. Achieve and exceed sales targets through direct client engagement and relationship- building. 3. Conduct product demonstrations and presentations tailored to client needs. 4. Maintain and strengthen relationships with existing clients to ensure repeat business. 5. Act as the primary point of contact for customer inquiries and provide timely solutions. 6. Conduct market research to understand trends, competition, and customer requirements. 7. Plan and execute travel schedules efficiently to cover assigned territories. 8. Gain in-depth knowledge of the companys machinery and solutions.

Job Overview: iEnergizer is seeking motivated and skilled individuals to join our Go Magenta US Telecom Blended Process team (70% Chat & 30% Voice). If you have a passion for delivering exceptional customer service and possess international BPO experience in a chat/email or blended process, this is the perfect opportunity for you. The role involves managing customer interactions related to US telecom services via chat and voice channels. You will be responsible for resolving customer queries, providing information about services, and ensuring the highest level of customer satisfaction. Key Responsibilities: Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%). Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns. Manage multiple customer conversations simultaneously via chat and voice, ensuring efficient responses and issue resolution. Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy. Handle escalated issues and ensure a high level of customer satisfaction. Document customer interactions and ensure all information is updated in the system accurately. Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution. Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in international chat/email or blended processes. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach. Preferred Experience: Previous experience in US telecom customer support is a plus. Keywords US telecom,customer support,customer inquiries,Blended Process,customer service*

Responsibilities: Contact potential customers via telephone to introduce our products/services. Explain the features and benefits of our offerings to potential customers. Follow up on leads generated through various channels. Handle customer inquiries and provide relevant information. Maintain accurate records of customer interactions and transactions. Meet daily, weekly, and monthly sales targets. Build and maintain a positive relationship with customers. Collaborate with the sales team to identify opportunities for upselling or cross-selling. Stay updated on product/service knowledge and industry trends. Provide feedback to the management regarding customer concerns and market trends. Requirements: Proven experience as a Telecaller or similar customer service/sales role. Excellent communication skills, both verbal and written. Ability to convince and persuade potential customers. Strong negotiation and interpersonal skills. Good organizational and time management abilities. Ability to work in a fast-paced environment. Basic computer skills and familiarity with CRM systems. High school diploma or equivalent; additional education or certification in sales or marketing is a plus. Fluent in multiple languages is an advantage. Positive attitude and willingness to learn and grow within the role. Excellent communication skills (verbal and written) Persuasive abilities Active listening Interpersonal skills Time management Organizational skills Problem-solving AdaptabilityConfidence Computer proficiency

Cloud - Customer Success Manager I - IN (Night Shift) Work from home Must have Exp in handling Cloud base customers Core skills: Retention, renewal and Churn mitigation !! CSM are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspaces reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. Presale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Postsale: Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities. JOB REQUIREMENTS: Building strong partnership relationships with customers Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Schedule customer maintenances and ensure appropriate quality checks have been completed Manage customer projects and oversee maintenance schedules for on time delivery Review service failures and produce incident reports when required Validate, negotiate and process service credits Produce and maintain service improvement plans Manage contract renewal negotiations Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions Organize and chair customer meetings Produce ad-hoc reports when required i.e. MAR,SIR Responsible for adhering to company security policies and procedure as directed. Identify and assist with coaching and development for team members Seek opportunities to drive change and development to products, the team and processes Key Performance Indicators Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Contribute to install base growth by identifying new business / upgrade opportunities Accurately forecast churn and engage managers / business development consultants to avoid defection Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy Control credit memos through good administrative control and negotiation on service failures Self-initiated to meet objectives Arranged and co-ordinates training and mentoring sessions

Cloud - Customer Success Manager I - IN (Night Shift) Work from home Must have Exp in handling Cloud base customers Core skills: Retention, renewal and Churn mitigation !! CSM are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspaces reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. Presale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Postsale: Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities. JOB REQUIREMENTS: Building strong partnership relationships with customers Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Schedule customer maintenances and ensure appropriate quality checks have been completed Manage customer projects and oversee maintenance schedules for on time delivery Review service failures and produce incident reports when required Validate, negotiate and process service credits Produce and maintain service improvement plans Manage contract renewal negotiations Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions Organize and chair customer meetings Produce ad-hoc reports when required i.e. MAR,SIR Responsible for adhering to company security policies and procedure as directed. Identify and assist with coaching and development for team members Seek opportunities to drive change and development to products, the team and processes Key Performance Indicators Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Contribute to install base growth by identifying new business / upgrade opportunities Accurately forecast churn and engage managers / business development consultants to avoid defection Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy Control credit memos through good administrative control and negotiation on service failures Self-initiated to meet objectives Arranged and co-ordinates training and mentoring sessions

Are you a skilled communicator with a knack for closing deals We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships. Key Qualities : - Excellent communication skills - People skills to handle customer inquiries and concerns - Comfortable presenting products and services over the phone - A commitment to helping the company grow by acquiring new customers and expanding our business. Responsibilities and Duties : - Contact potential and existing customers to introduce our products or services following provided scripts. - Address customer inquiries and provide information about our offerings. - Ask relevant questions to understand customer needs and close sales deals. - Collaborate with the field sales team by directing qualified prospects to them. - Maintain an accurate customer database by updating and entering information. - Process orders efficiently and accurately. - Resolve customer grievances to uphold the company's reputation. - Go the extra mile to achieve sales quotas and set the stage for future sales. - Keep detailed records of calls and sales, noting valuable information. Qualifications and Skills : - Proven experience in telesales or other sales/customer service roles. - A track record of consistently meeting sales quotas, preferably through phone-based interactions. - Proficiency in using relevant computer programs, including CRM software, and telephone systems. - Ability to learn about our products and services and effectively communicate them to prospects. - Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati. - Strong interpersonal skills and the ability to stay composed in the face of rejection. - Exceptional negotiation skills with the capability to resolve issues and address customer complaints. Working Schedule : - Working Days: Monday to Saturday - Working Hours: 10:00 AM to 7:00 PM Targets Monthly : - Achieve 8 sales deals - Conduct 100 phone meetings - Make 1500 phone calls - Secure 31 inperson meetings If you're ready to take on the challenge of meeting our ambitious targets and helping our company grow, we encourage you to apply for the Telesales Adviosr position at Franchise Alpha. Join us in shaping our success and your own! Job Type: Full-time Benefits: - Cell phone reimbursement - Commuter assistance - Paid sick time - Work from home Schedule: - Day shift Supplemental pay types: - Performance bonus - Quarterly bonus Application Question(s): Do you have own laptop/computer system & Wifi Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: - English (Preferred) - Hindi (Preferred) - Bengali (Preferred) - Tamil (Preferred) - Telugu (Preferred) - Kannada (Preferred) - Marathi (Preferred) Work Location: Remote

Are you a skilled communicator with a knack for closing deals We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships. Key Qualities : - Excellent communication skills - People skills to handle customer inquiries and concerns - Comfortable presenting products and services over the phone - A commitment to helping the company grow by acquiring new customers and expanding our business. Responsibilities and Duties : - Contact potential and existing customers to introduce our products or services following provided scripts. - Address customer inquiries and provide information about our offerings. - Ask relevant questions to understand customer needs and close sales deals. - Collaborate with the field sales team by directing qualified prospects to them. - Maintain an accurate customer database by updating and entering information. - Process orders efficiently and accurately. - Resolve customer grievances to uphold the company's reputation. - Go the extra mile to achieve sales quotas and set the stage for future sales. - Keep detailed records of calls and sales, noting valuable information. Qualifications and Skills : - Proven experience in telesales or other sales/customer service roles. - A track record of consistently meeting sales quotas, preferably through phone-based interactions. - Proficiency in using relevant computer programs, including CRM software, and telephone systems. - Ability to learn about our products and services and effectively communicate them to prospects. - Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati. - Strong interpersonal skills and the ability to stay composed in the face of rejection. - Exceptional negotiation skills with the capability to resolve issues and address customer complaints. Working Schedule : - Working Days: Monday to Saturday - Working Hours: 10:00 AM to 7:00 PM Targets Monthly : - Achieve 8 sales deals - Conduct 100 phone meetings - Make 1500 phone calls - Secure 31 inperson meetings If you're ready to take on the challenge of meeting our ambitious targets and helping our company grow, we encourage you to apply for the Telesales Adviosr position at Franchise Alpha. Join us in shaping our success and your own! Job Type: Full-time Benefits: - Cell phone reimbursement - Commuter assistance - Paid sick time - Work from home Schedule: - Day shift Supplemental pay types: - Performance bonus - Quarterly bonus Application Question(s): Do you have own laptop/computer system & Wifi Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: - English (Preferred) - Hindi (Preferred) - Bengali (Preferred) - Tamil (Preferred) - Telugu (Preferred) - Kannada (Preferred) - Marathi (Preferred) Work Location: Remote

What does this role hold for you ? - A Customer Success Manager is responsible for providing exceptional customer service to clients or customers of a company. - Responding to customer inquiries : Responsible for answering customer inquiries, resolving issues, and providing information about products or services. They must be knowledgeable about the company's products and services to provide accurate information. - Handling customer complaints : Must be able to handle customer complaints with patience, empathy, and professionalism. They should be able to resolve complaints effectively, taking appropriate steps to address the issue and ensure customer satisfaction. - Maintaining customer records : Responsible for maintaining accurate and up-to-date records of customer interactions, including inquiries, complaints, and feedback. They may use customer data to improve products or services or identify areas for improvement. - Upselling or cross-selling products or services : Responsible for suggesting additional products or services to customers. They must have a thorough understanding of the company's offerings to make relevant suggestions. - Collaborating with other departments : Needs to collaborate with other departments, such as sales or technical support, to provide comprehensive customer service. They should have strong communication and collaboration skills to work effectively with other teams. - Continuously improving customer service : Should be proactive in identifying areas for improvement in customer service. They may suggest new processes, training programs, or technologies to enhance customer experience. Apply if you have : - Bachelor's degree in Marketing or related field - Willingness to multitask and take new initiatives - Excellent verbal and written communication skills - Creativity and a keen eye for details