Dominos Pizza || Customer Service || Call Center || Voice Process

0 - 4 years

0 - 5 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Representative

Roles and Responsibilities

  • Respond to customer inquiries and service requests related to Domino's Pizza orders and services via phone.
  • Provide accurate and helpful information, resolving issues and complaints effectively and professionally.
  • Ensure a positive customer experience by maintaining a friendly and empathetic demeanor.
  • Document all customer interactions and resolutions accurately in the system.
  • Adhere to call center scripts and guidelines while also being flexible to address unique customer needs.

Skills Required

  • Excellent verbal communication skills.
  • A strong customer-centric approach with a polite and helpful attitude.
  • The ability to listen actively and understand customer needs.
  • Problem-solving skills to efficiently resolve customer issues.
  • The ability to work in a fast-paced call center environment.
  • Basic computer navigation and typing skills.
  • Prior experience in a call center or customer service role is a plus.

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