Customer Experience Specialist

Job Description

Company Description Ecomous is a D2C brands accelerator where we have exciting D2C brands across different niches like haircare, pet, and wellness. Role Description The Customer Experience Specialist will be responsible for ensuring a positive customer journey, from handling customer calls and following up with them regularly, to resolving issues and collecting feedback to improve overall customer satisfaction via emails, calls and chat channels. Logistics and order management will also be a part of the role. This is a full-time on-site role as a Customer Experience Specialist at Ecomous in Hyderabad. Qualifications Excellent customer service skills, problem-solving abilities, and interpersonal skills Strong communication skills, both verbal and written Experience in handling customer inquiries and resolving issues effectively Ability to collect, analyze, and act on customer feedback Proficiency in Microsoft Excel and ability to grasp logistics and order management Attention to detail and ability to work well in a team Previous experience in a customer service or logistics role is a plus Strong fluency in English & Hindi is a pre-requisite! Salary Competitive, 3.5-4.5LPA Show more Show less