Customer Experience Manager

Freshprints

5 - 10 years

9 - 16 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

health insurance sales development people management skills analytical sales enablement focus customer service customer experience management supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof
Managing a team of CX Associates
Managing communications with customers
Setting and tracking team metrics
Make sure all goals are reached
One on one meetings with your direct reports and with the VP of Operations

Essential Requirements

A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role
Strong analytical and organizational skills
Able to make decisions without direct supervision
Ability to negotiate positive outcomes
Fluency in English and excellent communication skills
This role requires someone who is comfortable working night shifts

Personal Attributes

Entrepreneurial spirit
Detail Oriented
Natural Leader
Goal-Driven
Proactive & Problem Solver
Ability to remain calm under pressure

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