An automobile workshop Accounts Executive manages daily financial operations, maintains records, and prepares financial statements. Key responsibilities include overseeing accounts payable/receivable, ensuring compliance with accounting standards, assisting with budgeting and forecasting, and performing financial analysis to support workshop efficiency. This role is crucial for tracking job costs, managing inventory turnover, and maintaining profitability for the workshop. Responsibilities Manage daily financial transactions: Oversee and record all daily financial activities, including processing invoices and customer payments. Maintain financial records: Keep ledgers and financial data accurate and up-to-date. Accounts Payable and Receivable: Manage the accounts payable (bills) and accounts receivable (invoices) to ensure timely payments. Financial Reporting: Prepare and analyze monthly, quarterly, and annual financial statements and reports. Budgeting and Forecasting: Assist in preparing budgets and forecasting future financial performance. Compliance and Tax: Ensure compliance with accounting standards, financial regulations, and assist with tax filings. Financial Analysis: Conduct detailed analysis of financial data to identify trends, assess profitability of services, and support strategic decisions. Inventory Management: Track inventory turnover to help manage costs and improve cash flow. Job Costing: Maintain records for job cards to track labor hours and parts used for each service. Internal Controls: Implement and monitor internal controls to safeguard company assets. Qualifications and skills Education: Bachelor's degree in Accounting, Finance, or a related field is often required. Experience: Previous experience in accounting or finance is necessary, with a preference for those in the automotive industry. Technical Skills: Proficiency in accounting software (like QuickBooks or SAP) and Microsoft Office Suite (especially Excel) is essential. Soft Skills: Strong analytical, problem-solving, and communication skills are vital for this role. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Work Location: In person
Job Description: Customer Experience Manager We are seeking a dynamic and customer-focused Customer Experience Manager to lead our service center’s front-end operations. This role is responsible for ensuring smooth front office functioning while delivering an exceptional customer experience at every touchpoint. The ideal candidate will be proactive, disciplined, and passionate about building strong customer relationships and driving operational excellence. Key Responsibilities Supervise and lead front office team members (Reception, CREs, Customer Lounge staff). Ensure smooth customer reception, appointment handling, and workflow coordination. Monitor and control front desk operations such as job card opening, timely vehicle handover, and communication flow. Manage appointment scheduling, call handling, and enquiry management. Ensure customer lounge cleanliness, comfort, and professional atmosphere. Track daily operations including staff attendance, grooming standards, and desk readiness. Coordinate with Service Advisors, Floor Controller, Parts, and Billing teams for seamless operations. Own the end-to-end customer journey from vehicle check-in to delivery. Drive improvement in CSI (Customer Satisfaction Index) and NPS scores. Ensure timely updates to customers regarding repair status, estimate approvals, and delivery timelines. Resolve customer complaints with sensitivity and professionalism. Conduct regular follow-ups for post-service feedback and issue closure. Implement customer delight initiatives (welcome greetings, refreshments, follow-up calls, loyalty engagement). Support retention activities such as service reminders, PDS follow-ups, and repeat visit campaigns. Operational & Performance Management Analyze daily service load and front-end efficiency metrics. Maintain customer communication logs, wait time reports, and appointment vs walk-in ratio. Train and mentor front office and CRE teams on soft skills, product knowledge, and process compliance. Conduct daily briefing with team for targets, escalations, and process updates. Ensure strict adherence to OEM and dealership SOPs. Work closely with Service Manager and Dealer Principal on operational improvements. Key Skills Required Excellent communication and interpersonal skills. Strong leadership and team-handling ability. Customer-oriented mindset with problem-solving approach. Fluency in English and local language. Ability to manage pressure during peak hours. Proficiency in MS Office, DMS/CRM systems. Positive attitude with high professionalism. Qualifications & Experience Graduation in any discipline (Business/Automobile background preferred). 3–6 years of experience in customer service, hospitality, or automotive front office operations. Experience in handling customer escalations and team management is a must. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Job Summary We are looking for a dynamic and process-driven HR Assistant to manage handle day-to-day HR operations for our automotive service center. The role involves end-to-end recruitment, attendance & payroll support, employee engagement, training coordination, and compliance management. Strong coordination with workshop, bodyshop, parts, customer care, and front-office teams. Key Responsibilities 1. Recruitment & Onboarding Manage end-to-end recruitment for technicians, service advisors, warranty, CRE, drivers, floor controllers, parts staff, and back-office roles. Conduct screening, telephonic interviews, scheduling, and documentation. Coordinate technical trade tests for technicians. Prepare offer letters, appointment letters, and onboarding kits. Conduct employee induction (HR + dealership orientation). 2. Attendance & HR Administration Monitor biometric attendance daily and share absenteeism reports. Track late comers, overtime, weekly offs, and shift schedules. Manage leave records and monthly payroll inputs. Maintain employee personal files, HRIS entries, and MIS reports. 3. Training & Development Maintain skill matrix for all service roles. Coordinate OEM training nominations (e.g., Mahindra Mile). Plan internal soft skills, technical training, and refresher training. Track training completion and effectiveness. 4. Performance Management Track KPIs for service staff (SA, CRE, Technician, QC, Floor Controller, Parts, Warranty). Assist in monthly and quarterly performance reviews with HODs. Maintain appraisal records and increment sheets. Implement performance improvement plans (PIPs). 5. Employee Engagement & Welfare Organize birthdays, team-building events, safety meetings, rewards & recognition. Run employee satisfaction surveys and resolve grievances. Promote workplace discipline, grooming standards, and HR policies. 6. Compliance & Policies Ensure compliance with labour laws: ESIC, PF, minimum wages Shops & Establishment Gratuity, Bonus Maintain statutory registers and coordinate with auditors. Ensure contractor compliance and maintain vendor records. 7. Exit Management Conduct exit interviews and clearance formalities. Manage F&F process and separation documentation. Analyze attrition and report trends to management. Required Skills & Eligibility Education MBA/PGDM in HR / BBA HR Any graduate with HR experience in automotive is preferred Experience 1–5 years in HR domain Preferably from an automotive dealership/service center/manufacturing background Key Skills Strong communication & coordination Knowledge of labour laws Recruitment & onboarding expertise Training coordination HR MIS reporting (Excel mandatory) Employee relations & conflict handling Time management and discipline monitoring Salary Range ₹15,000 – ₹25,000 per month (Depending on dealership size & candidate experience) Why Join Us? Work with a reputed automotive dealership Structured HR processes and career growth Exposure to full-service operations: workshop, bodyshop, parts & customer care Opportunity to build strong workforce culture and development programs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person