Customer Experience Manager

Role Overview: Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise is dedicated to democratizing connected lifestyle technology for every Indian. As a Customer Experience Manager at Noise, you will play a crucial role in shaping exceptional customer journeys and scaling support operations. Your focus will be on providing proactive, empathetic, and scalable customer experiences to enhance brand communication and product development. Key Responsibilities: - Own the end-to-end customer experience, ensuring seamless onboarding and long-term engagement - Lead a team of CX executives, establishing fast, friendly, and efficient processes - Develop and implement SOPs for support, returns, replacements, and issue resolution - Utilize customer insights to drive continuous improvement in product and service offerings - Collaborate with cross-functional teams to close feedback loops and enhance customer satisfaction - Monitor KPIs such as NPS, CSAT, TAT, and strive to exceed benchmarks - Train and empower the CX team to deliver personalized and delightful experiences - Act as a bridge between customer feedback and business requirements Qualifications Required: - 5+ years of experience in customer experience, support, or service roles - Strong leadership and people management skills - Excellent communication, conflict resolution, and problem-solving abilities - Experience in setting up or scaling CX systems, tools, and CRM platforms - Bonus: Background in a D2C, tech, wellness, or wearables company - Demonstrated empathetic mindset, proactive attitude, and bias for action No additional details of the company are present in the provided job description.,