Banking Operation Analyst Rivera Manpower Services

1.0 - 5.0 years

1 - 5 Lacs

Bengaluru, Karnataka, India

On-site

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

Posted 21 hours ago

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Senior Manager - ERP HCM Support Arborvitae

8.0 - 10.0 years

15 - 17 Lacs

Navi Mumbai, Ghansoli

Work from Office

The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and support. Monitor and report on the effectiveness of support operations. Drive continuous improvement in support processes and systems. Key Deliverables: Successful implementation of support frameworks and processes. High stakeholder satisfaction and engagement. Efficient resolution of support issues and escalations. Regular reports on support operations and their impact. Key Functional and Operational Skills: Strong leadership and team management skills. Excellent stakeholder management and communication skills. In-depth knowledge of ERP/HCM support operations. Proficiency in Oracle Fusion or SuccessFactors HCM. Strategic thinking and problem-solving abilities. Ability to work in a fast-paced, dynamic environment. Education Qualifications: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Advanced degrees such as an MBA or a Masters in Information Systems can be advantageous

Posted 1 month ago

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