17 Support Operations Jobs

1) Coordination with Project Leads & Delivery Leads for all Delivery operational activities 2) Coordination with different functions areas - Finance, Staffing, Recruitment, Sales, Quality & HR 3) Managing Project Invoicing, end to end support for raising requisitions, fulfillment activities, Interview panels, Client interview prep support, Client timesheet reconciliation 4) Regular calls with Account managing team for project specific requirements, need to provide support for any data related ask whenever required 5) Daily Syncups with Delivery Leads/Scrum Masters on action items and taking it to closure 6) Project Revenue forecasting, maintaining various project related excel trackers and k...

**Role Overview:** As an Export Documentation Executive (Fresher) at our company, you will serve as a Shipping Back Office Executive, focusing on handling administrative tasks related to shipping operations. Your primary responsibilities will include data entry, documentation, and communication with internal teams to ensure a smooth workflow. The role demands good communication skills and strong typing abilities to manage records efficiently. **Key Responsibilities:** - Data Entry & Documentation: Your main task will be to maintain accurate shipping records and update databases regularly. - Communication: You will be responsible for coordinating with internal teams via email and phone to ens...

Role Overview: As a Digital Solutions Lead Engineer within Customer Services at Airbus India Private Limited, your main responsibility is to manage activities related to external customer support. This includes overseeing customer desk operations, communication, support strategy, methods, performance, and customer satisfaction in the context of Digital Solutions deployment and support. Key Responsibilities: - Coordinate end-to-end support and monitor performance, including service level management - Manage escalations and feedback according to the escalation management process - Monitor and manage Level 1 (L1) support operations and ensure compliance with Service Level Agreements (SLA) - Con...

What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prep...

Role Overview: As a valued member of the Thrillophilia team, you will be responsible for fostering a healthy, motivated, and collaborative culture to support the professional growth of internal staff. Your role will involve managing the Support team and overseeing day-to-day Support Operations, including shift operations, scheduling, training, and ensuring round-the-clock support coverage. You will play a crucial role in all aspects of Support operations management, from Hiring and Training to Professional Development of the Customer Support Engineers. Your expertise will be key in defining a support process that enables the support team to scale effectively with the companys growth. Collabo...

Drive end-to-end program management for initiatives related to process improvement and tool transformation within Customer Care Operations. Partner with key stakeholders to define program scope, objectives, success metrics, timelines, and resource requirements. Translate business needs into actionable plans and workstreams, ensuring alignment across support, product, engineering, and operations teams. Lead project planning, execution, and communication to ensure timely delivery of programs that meet or exceed expectations. Monitor program performance, manage risks, and implement mitigation strategies. Serve as a point of contact for operational tool enhancements and core system changes, ensu...

The position of Export Documentation Executive (Fresher) requires handling administrative tasks related to shipping operations. You will be responsible for data entry, documentation, and communication with internal teams to ensure a smooth workflow. Strong communication skills and efficient typing abilities are essential for managing records effectively. Your key responsibilities will include maintaining accurate shipping records, updating databases, coordinating with internal teams to ensure timely processing of shipments, tracking shipments, preparing reports for management, ensuring compliance with company policies and regulations, and providing administrative support to the logistics and...

As a Tech Support Lead at Level AI in Noida, India, you will play a crucial role in revolutionizing the contact center industry with cutting-edge AI technology. Your primary responsibility will be to take ownership of technical support and help scale the support function by resolving customer tickets and leading a team of support engineers. Initially, you will be hands-on in resolving customer tickets during Pacific Standard Time (PST) business hours while developing deep expertise in product implementation, usage, and documenting patterns and processes. You will also serve as the primary escalation point for urgent technical issues and work towards automating processes using AI. As Level AI...

The job involves ensuring security and safety by monitoring entry/exit points, screening bags if required, and ensuring the safety of guests and staff. You will be responsible for surveillance monitoring by keeping an eye on CCTV footage and reporting any suspicious activity. Additionally, you will manage crowd control by handling queues and crowd movement during peak hours or emergency situations. In the event of emergencies, you will assist in fire drills, evacuations, and follow safety protocols. Your role will also involve asset protection to prevent theft, damage to property, and ensure the security of cinema assets. You will be required to support operations by coordinating with the Du...

You will be working as a Tech Support Lead at Level AI's office in Noida, India. In this role, you will be responsible for overseeing technical support operations and contributing to the growth of the support team. Initially, you will handle customer tickets directly and later transition into a managerial position where you will lead and develop a team of support engineers. Your primary responsibilities will include automating processes using AI, gaining in-depth knowledge of product implementation, resolving complex customer support tickets during PST business hours, and documenting patterns and processes. You will also act as the main escalation point for urgent technical issues, build and...

Answering telephone calls in a professional manner following company policy; directing visitors in accordance with local specified procedures; performing security and safety-related duties as defined locally; taking and relaying accurate and timely messages as required; maintaining a current telephone listing; performing all related administrative activities; may be supporting the operations by providing contingency cover as required; admin and support, billing. Responsible for the completion of tasks, sub-processes or processes to deadline under guidance. Ensures accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and, whe...

As a Rockstar Cloud Delivery Executive, you will have the opportunity to lead an elite squad of cloud consultants and technical architects in driving massive digital transformation across global markets, specifically the US and Europe. Your role will involve masterminding end-to-end enterprise cloud implementation strategies that redefine cloud performance, cost optimization, and user experience. You will be responsible for architecting game-changing deployment plans that maximize business ROI, accelerate technology adoption, and transform complex cloud ecosystems through cutting-edge architectural insights. In this Cloud Transformation Leadership Role, you will orchestrate support operation...

Job Title: Customer Experience Lead Location: New Delhi Company: Zoop Web Services Private Limited About Us: Zoop is one of Indias fastest-growing train food delivery platforms, committed to revolutionising the way people order their favourite meals during train travel. We are looking for a passionate and strategic team member to enhance user satisfaction and drive long-term customer loyalty. Key Responsibilities: Build and maintain key customer metrics (NPS, CSAT, retention rates) and report progress to leadership. Develop and implement a customer experience strategy to improve satisfaction, retention, and engagement. Lead and scale a high-performing CX team, including customer support, qua...

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, a...

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and s...

Responsibilities: - Manage the day-to-day Patient Care Services (In- Patient, Out- Patient). - Answering phones and responding to client requests and inquiries. - Managing and updating company databases. - Assist in staff training and development activities, provide timely responses and resolutions to employee concerns - Maintaining financial, employee, and client records. - To motivate team members for the smooth functioning of the department.. - Provide an effective communication link between patient and medical staff. - Managing the maintenance of office and facility equipment. - To review and analyze the patient Feedbacks & suggest necessary Corrective & preventive Actions to the Committ...