Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman , one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity. During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh s unwavering belief in the vision they had for Fresh Prints. They didn t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up. So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that s exactly what made it so exciting. I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing. As the first employee of Fresh Prints India, I ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting . We ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it s still day 1. One of the things I m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020 Josh , our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff. In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped. But we d been planning for the worst for years. From day 1 we knew we d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared. And as we struggled to adapt, something unexpected happened we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going. While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady its what defines us today. The opportunities that were available to me when I joined as the first employee are still here today! In fact, they re bigger now than ever. We re at an exciting point in our journey, and we re looking for people who want to have a massive impact on the next chapter of this story. If you re someone who sees opportunity and isn t afraid to chase it, this is the role for you. We re looking for someone to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits . If you re someone who likes running at challenges head on, this is the role for you. If you re looking for a clear set of instructions, this role isn t. If our story resonates, we want to hear from you! Responsibilities Develop highly responsive User interfaces using Angular and other front-end technologies. Developing backend APIs that are scalable using frameworks on NodeJS. Work with MySQL and other databases Write and maintain unit tests for the applications Ensuring that Application performance metrics meet the standards. Seeing through a project from conception to finished product Ensure that solutions are meeting both technical and consumer needs Staying abreast of developments in web applications and programming languages. Monitor reliability and performance of internal systems to prevent issues Working knowledge of the latest versions of Angular and Node JS. Perform code reviews and give feedback. Coordinate with our PMs, Design team, Exec team, and any product stakeholders Should be able to understand the business and has the vision to grow and rally people behind the vision Must-Have Skills: Full-stack development with 3 to 6 years of experience We would like to hire people with hands-on experience working with Angular 8+ versions, Node JS, and MySQL. React is good to have Strong understanding of Express Framework Hands-on experience in working with web services, databases, and web frameworks Strong working knowledge of Javascript, CSS, HTML Knowledge of Agile and SCRUM Working on complex UI and Code Reviews Excellent communication skills, both verbal and written. Strong organizational and time management skills. The Best Candidate: Is passionate about making a world-class software organization. Has experience working on large-scale distributed platforms either as part of a team Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. Has excellent problem-solving and analytical skills. Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Can build strong relationships with stakeholders and key partners for the program. Has strong business and technical vision. Can stay abstract or detail-oriented as the situation demands. Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future. Learns quickly; must know when to listen and when to take charge. Compensation & Benefits Competitive salary Health insurance The opportunity to learn a lot rapidly Working with a talented and engaged team dedicated to building a business together. Working Hours 1:30 pm IST - 11:30 pm IST.
A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you'll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues. Role Overview As a RevOps Analyst , you will play a key role in streamlining revenue operations by optimizing CRM systems, automating workflows, and enhancing data-driven decision-making. Your expertise in Salesforce, HubSpot, and other sales enablement tools will drive efficiency across sales, marketing, and customer success teams. Responsibilities CRM Management (Salesforce & HubSpot) Manage Salesforce administration, including user management, workflows, process automation, and reporting. Build and optimize Salesforce dashboards to provide key insights for sales and marketing teams. Ensure seamless integrations between Salesforce and third-party tools like HubSpot, Apollo, and others. Utilize Salesforce Service Cloud for efficient customer support case management and improved customer experience. Marketing Automation & Sales Enablement Configure and maintain HubSpot s marketing, sales, and operations hubs. Create workflows, manage lead scoring, and track customer journeys for better engagement. Utilize HubSpot s analytics tools to measure campaign performance and optimize strategies. Leverage Apollo for lead enrichment and prospecting, enhancing sales outreach efficiency. Use Clay.com to automate workflows and enrich sales data, ensuring accurate and high-quality leads. Data Analysis & Reporting Analyze data from Salesforce, HubSpot, and other platforms to generate actionable insights. Create performance tracking dashboards and KPIs using tools like Excel, Google Sheets, and Tableau . Develop Tableau dashboards for real-time data visualization and strategic decision-making. Integration & Automation Use APIs and automation tools like Zapier to streamline data flow across multiple systems. Design and implement automation solutions to reduce manual effort and improve operational efficiency. Revenue Process Optimization Identify bottlenecks in the sales funnel and recommend process improvements. Implement and maintain lead routing, territory management, and account-based marketing strategies. Forecasting & Pipeline Management Collaborate with sales leaders to maintain pipeline hygiene and revenue forecasting accuracy . Track sales performance and identify trends to enhance revenue predictability. Job-Specific Requirements 2+ years of experience in Revenue Operations, Sales Operations, or a similar role. Hands-on experience with Salesforce administration, HubSpot, and Apollo . Strong analytical skills and proficiency in Excel, Google Sheets, and Tableau . Experience in automating workflows and integrating tools using APIs and Zapier . Knowledge of lead enrichment, territory management, and account-based marketing strategies. Excellent problem-solving and communication skills, with the ability to work cross-functionally. Bonus Skills Basic programming knowledge (Python, SQL, or JavaScript is a plus). Experience in AI-driven sales tools or marketing automation platforms. Familiarity with revenue forecasting methodologies and predictive analytics. Compensation & Benefits Competitive monthly salary. Robust vacation and PTO schedule. Fully remote role with a CST shift.
We are looking for a detail-oriented and highly organised Ticketing Coordinator to join our team. In this role, you will collaborate closely with our internal ticketing team, venues, and box offices to manage ticketing logistics for active tour dates. This position is essential in ensuring accurate ticketing operations and timely execution of ticketing plans across multiple events. Key Responsibilities Collaborate with the internal ticketing team to build and manage comprehensive ticketing plans for all active tour dates. Communicate directly with venues and box offices to: Request and confirm updated ticket counts Secure seat allotments and verify seat locations Clarify event-specific ticketing logistics Manage ongoing communications via email and phone with venue partners and box office contacts. Deliver accurate and timely will-call lists to project managers for touring events. Support the management of internal hold requests and comp ticket allocations. Assist in implementing ticketing directives from the Business Development team and ticketing managers. Maintain meticulous documentation and version control across ticketing plans and venue communications. Requirements Advanced proficiency in Microsoft Excel; must be comfortable using: Pivot Tables XLOOKUP and/or VLOOKUP SUMIFS and other conditional formulas Excellent written and verbal communication skills. Comfortable making high-volume outbound calls and managing detailed email threads. Proven ability to meet tight deadlines and thrive in a fast-paced environment. Strong attention to detail and high accuracy in data entry and reporting. Previous experience in ticketing or live event operations is a strong plus. Self-starter with the ability to manage and prioritise multiple projects simultaneously. Comfortable working collaboratively with cross-functional teams
Drive the volume hiring of Campus Managers at a fast-growing American Start-up! Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman , one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity. During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh s unwavering belief in the vision they had for Fresh Prints. They didn t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up. So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that s exactly what made it so exciting. I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing. As the first employee of Fresh Prints India, I ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting. We ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it s still day 1. One of the things I m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020 Josh , our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff. In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped. But we d been planning for the worst for years. From day 1 we knew we d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared but felt prepared. And as we struggled to adapt, something unexpected happened we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going. While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady its what defines us today. The opportunities that were available to me when I joined as the first employee are still here today! In fact, they re bigger now than ever. We re at an exciting point in our journey, and we re looking for people who want to have a massive impact on the next chapter of this story. If you re someone who sees opportunity and isn t afraid to chase it, this is the role for you. We re looking for someone with the entrepreneurial drive to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits . If you re someone who likes running at challenges head on, this is the role for you. If you re looking for a clear set of instructions, this role isn t. If our story resonates, we want to hear from you! Responsibilities Conduct research on US schools and source leads via LinkedIn. Follow a detailed recruitment plan and processes, while adding your own creative touch to reach and exceed your individual goals. Promoting and marketing the Campus Manager job through outbound recruiting campaigns including calls, emails, texts, etc. Screen potential Campus Manager candidates. Scheduling initial prospecting meetings with our in-house Interviewing team. Work with our Recruiting Team Manager and fellow Campus Recruiters to hit quarterly recruiting team goals. Prepare a weekly report on recruiting metrics. Coordinate with our interview & training teams Requirements Exceptional oral and written communication skills along with a neutral accent Fluency in English is a must Great interpersonal and people skills LinkedIn recruiting experience is preferred 1+ years of High-volume recruiting experience 1+ years of outbound sales and marketing experience Detail-oriented and meticulous with work Self-motivated and excited to work on different projects The best part is that we are open to Freshers who have the zeal to work in a dynamic environment, who have a thing for people management and a knack of sales! This job is 30% recruiting skills and 70% sales and communication skills, so if you have a knack for sales and love recruiting, this is the perfect job for you. Personal Attributes Proactive In love with challenges & solving problems Goal-oriented, ambitious, dedicated to a long-term vision Thrives in a target-driven environment Open to change Calm under pressure Compensation & Benefits Competitive Annual Salary of $7200 Opportunity to earn commissions based on number of hires Health insurance Learning Opportunities Working in a great culture Job Location This is a WFH role and could be based anywhere in India. Working Hours Working hours are Monday - Friday, 7:30 PM - 4:30 AM IST Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. Fresh Prints never charges any money during the hiring process. If you re asked to pay for a job, it s not real.
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. If you like one of the Frontier roles, and you apply, and you re accepted, we ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :) About the client Balto s mission is to power a new era of knowledge work in the contact center, and were creating awesome technology to do just that. If youre excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you. More than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you ll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues. Role Overview As a RevOps Analyst , you will play a key role in streamlining revenue operations by optimizing CRM systems, automating workflows, and enhancing data-driven decision-making. Your expertise in Salesforce, HubSpot, and other sales enablement tools will drive efficiency across sales, marketing, and customer success teams. Responsibilities CRM Management (Salesforce & HubSpot) Manage Salesforce administration, including user management, workflows, process automation, and reporting. Build and optimize Salesforce dashboards to provide key insights for sales and marketing teams. Ensure seamless integrations between Salesforce and third-party tools like HubSpot, Apollo, and others. Utilize Salesforce Service Cloud for efficient customer support case management and improved customer experience. Marketing Automation & Sales Enablement Configure and maintain HubSpot s marketing, sales, and operations hubs. Create workflows, manage lead scoring, and track customer journeys for better engagement. Utilize HubSpot s analytics tools to measure campaign performance and optimize strategies. Leverage Apollo for lead enrichment and prospecting, enhancing sales outreach efficiency. Use Clay.com to automate workflows and enrich sales data, ensuring accurate and high-quality leads. Data Analysis & Reporting Analyze data from Salesforce, HubSpot, and other platforms to generate actionable insights. Create performance tracking dashboards and KPIs using tools like Excel, Google Sheets, and Tableau . Develop Tableau dashboards for real-time data visualization and strategic decision-making. Integration & Automation Use APIs and automation tools like Zapier to streamline data flow across multiple systems. Design and implement automation solutions to reduce manual effort and improve operational efficiency. Revenue Process Optimization Identify bottlenecks in the sales funnel and recommend process improvements. Implement and maintain lead routing, territory management, and account-based marketing strategies. Forecasting & Pipeline Management Collaborate with sales leaders to maintain pipeline hygiene and revenue forecasting accuracy . Track sales performance and identify trends to enhance revenue predictability. Job-Specific Requirements 2+ years of experience in Revenue Operations, Sales Operations, or a similar role. Hands-on experience with Salesforce administration, HubSpot, and Apollo . Strong analytical skills and proficiency in Excel, Google Sheets, and Tableau . Experience in automating workflows and integrating tools using APIs and Zapier . Knowledge of lead enrichment, territory management, and account-based marketing strategies. Excellent problem-solving and communication skills, with the ability to work cross-functionally. Bonus Skills Basic programming knowledge (Python, SQL, or JavaScript is a plus). Experience in AI-driven sales tools or marketing automation platforms. Familiarity with revenue forecasting methodologies and predictive analytics. Compensation & Benefits Competitive monthly salary. Robust vacation and PTO schedule. Fully remote role with a CST shift.
Learn how to run the supply-chain logistics for a million-dollar company Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them the training and support to build the business at their schools. The Operations Team handles one of the most crucial part of the business and is directly responsible for quoting and timeline or addressing licensing-related questions. We worked on 20,000+ orders last year with a direct impact of over $37 million in revenue. How do you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendorsHow can we reduce our costs and increase our profit margins for a given orderHow can you deliver an order in 5 days which has a standard turnaround time of 10 days You will report to our Operations Manager and work closely with other members of the Fresh Prints team. This is an excellent opportunity for a motivated individual to gain hands-on experience in one of USA s 5000 fastest growing companies. Responsibilities You will be working with the operations team to directly contribute to the Fresh Prints revenue growth Assisting the operations team with addressing queries from internal employees and campus managers Responsible for sharing pricing quotes and estimated delivery timelines using available tools and resources Proactively flag delays, inconsistencies, or errors that could affect pricing or delivery Complete assigned tasks with high attention to quality and efficiency Identify process gaps and propose improvements to help the team scale Requirements Excellent verbal and written English communication skills Ability to work under pressure and adapt quickly to changing priorities Strong attention to detail and accuracy Basic knowledge of Google Sheets Comfortable learning and navigating different tools and platforms Multi-task and balance multiple priorities with deadline oriented approach A proactive mindset: flags issues early, follows through, and seeks clarity when needed Compensation & Benefits Competitive monthly salary of $480 - $780 (adjusted for experience) The opportunity to learn a lot rapidly Working in a great culture. We re a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we re also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals. Job Location This is a remote position Working Hours Working hours are 9 AM - 6 PM Eastern Time from Monday to Friday ( Note: These hours may shift depending on the needs of the team or business priorities.) Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman , one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity. During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh s unwavering belief in the vision they had for Fresh Prints. They didn t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up. So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that s exactly what made it so exciting. I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing. As the first employee of Fresh Prints India, I ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting . We ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it s still day 1. One of the things I m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020 Josh , our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff. In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped. But we d been planning for the worst for years. From day 1 we knew we d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared. And as we struggled to adapt, something unexpected happened we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going. While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady its what defines us today. The opportunities that were available to me when I joined as the first employee are still here today! In fact, they re bigger now than ever. We re at an exciting point in our journey, and we re looking for people who want to have a massive impact on the next chapter of this story. If you re someone who sees opportunity and isn t afraid to chase it, this is the role for you. We re looking for someone to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits . If you re someone who likes running at challenges head on, this is the role for you. If you re looking for a clear set of instructions, this role isn t. If our story resonates, we want to hear from you! What You ll Do Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects, and other cross-functional teams. Take critical decisions for the team whenever required to result in successful product delivery. Should foresee issues and prevent/resolve them at the earliest opportunity. Follow Agile development methodologies using various related tools, like JIRA etc., Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. Ensure the defined quality process is being followed by the team members. Coach and mentor QA team members on the automation framework development and enhancement. Be the point of contact for the production support incidents and help the team solve as per the defined SLA. Follow the various auditing processes and meet compliance standards. Should stay up to date by studying trends in quality management. Analyse business problems and functional requirements for the product, understand customer use case scenarios and enhance as needed. Expertise in QA & automation planning, test case identification, estimation, prioritization, and release readiness decision-making. Hands-on experience in creating frameworks from scratch for mobile and web platforms using Appium on iOS & Android, Strong knowledge in Database testing and ability to write complex queries. Knowledge of mobile application testing using Emulators/Simulators and debugging. Experience working in an fast-paced agile/scrum development process Communicates clearly to technical and non-technical audiences Experience in one or more of the Automation tools and frameworks like Selenium/TestNG, Espresso, Appium or any Java automation tool Ability to assist in Framework Development and Maintenance Identifying gaps in automation testing, follows and is passionate for Automation First approach. Experience with the complete product life cycle, including post-production release support. Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, and Customer Success teams (including Support). Qualifications: Master/Bachelors degree required in Computer Science/Engineering, Software Engineering, or Equivalent discipline. Proficiency in SDLC/STLC fundamentals, software design/architecture process; test management, defect tracking tools & collaboration tools. Minimum 5+ years of experience in automation and manual testing. Good knowledge of Linux/Unix systems, DevOps, CI/CD pipeline creation. Must successfully deliver complex, demanding projects for large-scale SaaS product(s). Experience working in an Agile environment. Excellent communication skills, both verbal and written. Strong organizational and time management skills. Experience in team management and development. The Best Candidate: Is passionate about making a world-class software organization. Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them. Enjoys a fast-paced environment, working with a highly-talented team, and shifting priorities. Has excellent problem-solving and analytical skills. Can build strong relationships with stakeholders and key partners for the program. Can stay abstract or detail-oriented as the situation demands. Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future. Learns quickly; must know when to listen and when to take charge. Key Responsibilities Work on the products to gain hands-on experience. Design new test cases for the new features under development. Run the required test suites to ensure a high quality product is delivered. Constantly monitor and enhance the overall QA processes. Work with the Documentation team to improve the product documentation. Work with the Customer Success team on customer escalations and the overall process to provide the proper guidance both to internal & external stakeholders. Follow the various auditing processes and meets compliance standards. Compensation & Benefits Competitive salary Health insurance The opportunity to learn a lot rapidly Working with a talented and engaged team dedicated to building a business together. Job Location The position is remote. Working Hours 1:30 pm IST - 11:30 pm IST. Fresh Prints never charges any money during the hiring process. If you re asked to pay for a job, it s not real.
Learn how to run the supply-chain logistics for a million-dollar company Please Note: While we're not actively hiring for this role, we welcome applications from exceptional candidates for future consideration. Due to high volume, we will only contact applicants whose profiles strongly align with our needs. Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them the training and support to build the business at their schools. The Operations Team handles one of the most crucial part of the business and is directly responsible for quoting and timeline or addressing licensing-related questions. We worked on 20,000+ orders last year with a direct impact of over $37 million in revenue. How do you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days? You will report to our Operations Manager and work closely with other members of the Fresh Prints team. This is an excellent opportunity for a motivated individual to gain hands-on experience in one of USA s 5000 fastest growing companies. Responsibilities You will be working with the operations team to directly contribute to the Fresh Prints revenue growth Assisting the operations team with addressing queries from internal employees and campus managers Responsible for sharing pricing quotes and estimated delivery timelines using available tools and resources Proactively flag delays, inconsistencies, or errors that could affect pricing or delivery Complete assigned tasks with high attention to quality and efficiency Identify process gaps and propose improvements to help the team scale Requirements Excellent verbal and written English communication skills Ability to work under pressure and adapt quickly to changing priorities Strong attention to detail and accuracy Basic knowledge of Google Sheets Comfortable learning and navigating different tools and platforms Multi-task and balance multiple priorities with deadline oriented approach A proactive mindset: flags issues early, follows through, and seeks clarity when needed Compensation & Benefits Competitive monthly salary of $480 - $780 (adjusted for experience) The opportunity to learn a lot rapidly Working in a great culture. We re a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we re also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals. Job Location This is a remote position
Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof Managing a team of CX Associates Managing communications with customers Setting and tracking team metrics Make sure all goals are reached One on one meetings with your direct reports and with the VP of Operations Essential Requirements A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role Strong analytical and organizational skills Able to make decisions without direct supervision Ability to negotiate positive outcomes Fluency in English and excellent communication skills This role requires someone who is comfortable working night shifts Personal Attributes Entrepreneurial spirit Detail Oriented Natural Leader Goal-Driven Proactive & Problem Solver Ability to remain calm under pressure
Technical Account Manager About the Role We are seeking a Technical Account Manager to act as the bridge between our customers and our internal Sales, Customer Success, Support, and Engineering teams. This hybrid role combines pre-sales technical consultation, solution design, post-sales onboarding and adoption, and technical troubleshooting for customers. You will work directly with customers technical and operational teams to design and implement integrations with our APIs, webhooks, and data sync tools enabling them to get the most value from our platform. You ll be the trusted technical advisor who can translate business goals into effective solutions, ensuring a smooth and consistent customer experience from first contact through long-term success. Key Responsibilities Sales Support (Pre-Sales Enablement): Partner with Account Executives during discovery to understand customer needs and technical requirements Design and present tailored technical solutions, data mapping strategies, and proof-of-concepts (POCs), with or without Engineering support Demonstrate API endpoints, webhook events, authentication flows, and data formats to prospect teams Address integration-related objections and ensure technical feasibility of proposed solutions Collaborate with Sales on solution pricing, scope definition, and proposal development Communicate and document all pre-sales technical discussions, decisions, and open questions Customer Success Support (Post-Sales Adoption & Value, Ops): Scope and lead technical onboarding and configuration in partnership with the CSM and Engineering support Develop best-practice guides, configuration recommendations, and training resources for customers Monitor technical health metrics and usage patterns to proactively address risks Participate in Executive Business Reviews (EBRs) or regular technical check-ins to review performance and identify optimization opportunities Advocate for customer needs internally, influencing roadmap priorities Identify operational inefficiencies in the CS workflows and propose scalable solutions via integrations between CS tools Support Collaboration (Technical Escalation & Resolution): Serve as an escalation point for complex technical issues that require deeper expertise Partner with Support to investigate, troubleshoot, and resolve high-priority incidents Provide structured feedback to Product and Engineering on recurring customer issues Document solutions, workarounds, and technical configurations in the Knowledge Base What You ll Bring Required: Proven experience as a Technical Account Manager, Solutions Engineer, or Implementation Specialist for B2B SaaS product / platform Solid understanding of APIs, authentication methods and webhooks Experience with JSON, XML, CSV data formats, and transforming data between systems Hands-on experience working with customers on system integrations involving common business or data platforms Solid experience with automation and integration tools (e.g., Zapier, Workato, or custom scripts) Experience with CRM and CS platforms (eg. Hubspot, Salesforce) Comfort with reporting/BI tools (e.g., Metabase, Looker, or similar) for building customer health and performance dashboards Excellent written and verbal communication skills, able to explain complex concepts to both technical and non-technical stakeholders A problem-solving mindset with a focus on finding solutions rather than defaulting to no. Nice-to-Have: Experience in logistics or supply chain Familiarity with SQL for querying databases or powering Metabase dashboards. Familiarity with event-driven architectures and asynchronous processing Basic scripting skills (e.g., Python, JavaScript) for quick prototyping or data validation
Drive Sales for one of the fastest growing startups in the US! Hi, I m Nas, one of the founding members of the Inside Sales team at Fresh Prints. When I joined Fresh Prints as an Operations Associate in 2018, I never imagined how much this journey would transform my career. A year into my role, Jacob approached me about an exciting experiment - building an Inside Sales team from scratch . Sales had always been my passion, so I jumped at the chance. Back then, we had no processes, no roadmap - just a blank slate. Over the next few months, Jacob, Vaibhav, and I built the entire foundation of our inside sales process. From defining how associates close deals to setting up our CRM tracking, we created a system that would scale as the company grew. Fast forward to today: the team has expanded into multiple layers - ISAs, team leads, managers, and a dedicated Key Accounts team. Looking at how far we ve come, I m incredibly proud to have played a core role in shaping Fresh Prints sales strategy. But what I love most about Fresh Prints is the meritocracy . Over six years, I ve been promoted every single year; not because of tenure, but because the company truly rewards results. Whether you re fresh out of college or transitioning from a different role, if you prove your potential, you ll grow here. For me, being a salesperson at Fresh Prints feels like running my own business. I work directly with clients, have full autonomy over strategies, and make decisions that drive real impact. The company s resources are there to support me, but I own the relationships and the results. If you thrive in a high-ownership environment where innovation is encouraged and your growth is only limited by your ambition, you ll love being an ISA here. This isn t just another sales job - it s a chance to build something extraordinary. Heres a little more insight into the role: Your Role As an Inside Sales Associate, you ll: Close inbound leads and grow existing accounts. Deliver exceptional client experiences. Own your pipeline and drive revenue goals. Who You Are You ll thrive here if you: Have 0 3 years of B2B sales experience (Freshers are welcome!). Are fluent in English with a neutral accent. Know your way around CRM tools like Salesforce. Stay proactive, goal-oriented, and calm under pressure. What You Get $700/month base + uncapped commission (draw against base!) Night shift allowance, health insurance, and mental health benefits. Rapid growth opportunities in a high-energy, supportive team. Location & Hours Work from home - permanently. Forget the commute, embrace the comfort. 8 AM 5 PM EST (6:30 PM 3:30 AM IST). Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.