Customer Experience Manager

Location:

Experience:

Industry Preference:

About Us

preferred builders

Role Overview

Client Experience Manager

Key Responsibilities

• Own and manage the 

  end-to-end client journey

   — from first meeting through purchase, documentation, possession, and after-sales support.
• Act as the 

  trusted advisor

   for all clients, providing curated recommendations and tailored solutions.
• Coordinate with 

  builder partners, legal advisors, financial institutions, and internal teams

   to ensure a smooth and transparent process.
• Anticipate client needs, resolve concerns proactively, and deliver a 

  discreet, confidential, and seamless experience

  .
• Organize and host exclusive 

  client engagement events, walkthroughs, and community-building initiatives

  .
• Maintain strong, long-term relationships with clients, positioning the agency as their 

  go-to partner for premium real estate

  .
• Provide insights to leadership on client expectations, market sentiment, and opportunities for enhancing the luxury experience.

Desired Skills & Qualifications

• 5+ years of proven experience

   in handling HNI clients in 

  luxury real estate, wealth advisory, private banking, or premium hospitality

  .
• Exceptional communication, interpersonal, and presentation skills.
• High emotional intelligence with the ability to manage sophisticated client expectations.
• Strong understanding of real estate transaction processes (preferred, not mandatory).
• A polished, professional presence with the ability to build 

  credibility and trust quickly

  .
• Discretion, integrity, and ability to handle confidential information.
• Adept at 

  relationship management tools/CRM platforms

  .

Why Join Us

• Represent 

  exclusive projects

   from handpicked, premium builders.
• Be at the forefront of 

  luxury real estate experiences

  , shaping the way clients interact with property investments.
• Work in a boutique setup where 

  your role has high visibility and impact

  .
• Opportunities to grow into leadership positions as we expand our client engagement ecosystem.