Location: Punawale, Pune Experience: Minimum 5 years in Client Servicing / Relationship Management Industry Preference: Real Estate, Wealth Management, Luxury Hospitality, Private Banking, or Premium Lifestyle Services About Us We are a boutique real estate company representing only preferred builders specializing in lifestyle and premium projects . Our clients are discerning individuals who seek more than just a home — they invest in an experience, a community, and a statement of lifestyle. We pride ourselves on creating a seamless and personalized journey for our clients, from the first interaction to the final handover and beyond. Role Overview The Client Experience Manager will lead our efforts to deliver a white-glove service experience for our High Net-Worth clients. This role goes beyond sales — it is about relationship stewardship, trust-building, and ensuring every client feels valued and understood . You will be the bridge between clients, our sales team, and builder partners, ensuring a premium experience at every stage. Key Responsibilities Own and manage the end-to-end client journey — from first meeting through purchase, documentation, possession, and after-sales support. Act as the trusted advisor for all clients, providing curated recommendations and tailored solutions. Coordinate with builder partners, legal advisors, financial institutions, and internal teams to ensure a smooth and transparent process. Anticipate client needs, resolve concerns proactively, and deliver a discreet, confidential, and seamless experience . Organize and host exclusive client engagement events, walkthroughs, and community-building initiatives . Maintain strong, long-term relationships with clients, positioning the agency as their go-to partner for premium real estate . Provide insights to leadership on client expectations, market sentiment, and opportunities for enhancing the luxury experience. Desired Skills & Qualifications 5+ years of proven experience in handling HNI clients in luxury real estate, wealth advisory, private banking, or premium hospitality . Exceptional communication, interpersonal, and presentation skills. High emotional intelligence with the ability to manage sophisticated client expectations. Strong understanding of real estate transaction processes (preferred, not mandatory). A polished, professional presence with the ability to build credibility and trust quickly . Discretion, integrity, and ability to handle confidential information. Adept at relationship management tools/CRM platforms . Why Join Us Represent exclusive projects from handpicked, premium builders. Be at the forefront of luxury real estate experiences , shaping the way clients interact with property investments. Work in a boutique setup where your role has high visibility and impact . Opportunities to grow into leadership positions as we expand our client engagement ecosystem.
Location: Punawale, Pune Experience: Minimum 3–4 years in Customer Relationship Management Industry Preference: Real Estate, Luxury/Lifestyle Brands, or High-Value Services About Us We are a boutique real estate agency representing preferred builders who specialize in lifestyle and premium projects . Our approach is highly curated — we focus on building trust-based relationships with discerning homebuyers seeking exclusivity, comfort, and long-term value. Role Overview As an Inbound Lead Manager , you will be the first point of contact for potential clients exploring our premium real estate offerings. Your role is to nurture inbound leads, understand client requirements, and create a seamless experience that reflects our brand’s premium positioning. Key Responsibilities Handle all inbound enquiries (calls, website, social media, campaigns) with promptness and professionalism. Qualify leads, understand client needs, and recommend suitable premium projects from our portfolio. Manage and update the CRM system to ensure accurate lead tracking and timely follow-ups. Build and maintain long-term relationships with prospects by providing high-touch communication and support. Collaborate with Builders Sourcing Team to schedule site visits, presentations, and client interactions. Maintain service standards that reflect the boutique and premium nature of our brand. Provide insights on client behavior, conversion trends, and lead quality to management. Desired Skills & Qualifications 3–4 years of experience in customer relationship management, inbound sales, or client servicing. Strong communication, listening, and interpersonal skills — ability to connect with high-net-worth individuals. Prior experience in real estate, luxury lifestyle, hospitality, or high-value B2C industries preferred. Proficiency in CRM tools and structured follow-up systems. Customer-first mindset with patience, empathy, and attention to detail. Ability to work independently while being a strong team collaborator. Why Join Us Be part of a niche, high-growth company redefining how premium real estate is experienced. Work with exclusive builder partners and high-value clients. Growth opportunities in business development and client strategy. A collaborative, boutique work environment where your contributions are recognized.
Location: Punawale, Pune Experience: Minimum 3–6 years in CRM management, data analysis, or sales operations About Us We are a boutique real estate agency exclusively working with preferred builders on premium lifestyle projects . Our clients expect a seamless, high-touch experience — and robust data management is at the heart of delivering this. We are looking for a CRM & Data Manager who can transform data into insights and ensure our team works with precision and efficiency. Role Overview The CRM & Data Analyst will be responsible for the design, implementation, and ongoing optimization of our CRM systems and client data processes. This role ensures that every lead, client interaction, and sales opportunity is tracked, managed, and leveraged to create a superior client journey. Key Responsibilities Manage and maintain the CRM system (setup, customization, automation, workflows, reporting). Ensure data accuracy and integrity across client records, leads, transactions, and touchpoints. Develop dashboards and reports for leadership to track pipeline, client engagement, and conversion metrics. Work closely with Sales, Marketing, and Client Experience teams to ensure the CRM supports business needs. Implement automation (alerts, reminders, follow-ups) to enhance efficiency and responsiveness. Segment data for targeted campaigns, client outreach, and client engagement initiatives. Train and support the internal team on CRM best practices . Stay updated with data privacy, compliance, and security requirements . Provide insights on lead quality, conversion patterns, and client behaviors to influence decision-making. Desired Skills & Qualifications 3–6 years of hands-on experience in CRM management (HubSpot, Salesforce, Zoho, or equivalent). Strong skills in data analysis, reporting, and visualization (Excel, Power BI, or similar tools). Detail-oriented with excellent organizational and problem-solving abilities. Experience integrating CRM with marketing platforms, lead-gen systems, or communication tools . Familiarity with real estate data flows (leads → site visits → bookings → post-sales) is an advantage. Strong communication skills to liaise with internal teams and external partners. Ability to work independently in a boutique, fast-paced environment . Why Join Us Play a pivotal role in building a data-driven luxury real estate agency . Opportunity to work with exclusive clientele and premium projects . Be the backbone of efficiency , enabling frontline teams to deliver outstanding client experiences. A collaborative environment with room to innovate and grow.