Customer Experience Manager

You have an exciting opportunity to join Autobahn Corporation Group of Companies as a Manager of Customer Experience, with a preference for candidates from a hospitality background. As the Manager of Customer Experience, you will lead customer service operations in Kerala, Maharashtra, and other locations. Your role will involve training and mentoring customer service teams, developing hospitality-style service protocols, conducting training programs, managing customer grievances, setting performance goals, and monitoring KPIs for service improvement. You will work closely with HR and Business Heads to build high-performing service teams, implement customer engagement strategies, and ensure alignment with 5-star service standards. The ideal candidate will have a minimum of 10 years of experience in Customer Service or Guest Relations, preferably from the luxury hospitality sector. Strong team management, training, and development capabilities are essential, along with excellent communication and interpersonal skills. Fluency in Malayalam, English, and Hindi is required for effective regional team and customer communication. The willingness to travel across Kerala, Maharashtra, and other regions is expected. A qualification in Hotel Management or a related field is a plus. If you are a service-driven individual with a passion for customer excellence and a background in premium hospitality, this role offers an exciting opportunity to bring a hospitality-first approach into a corporate service setting. Join Autobahn Corporation and make a difference in enhancing the customer experience across various locations.,