We're Hiring at Bliss Fertility Hospital – Trivandrum Join a team dedicated to compassionate care and clinical excellence. 📌 Current Openings: Nurse / Lab Technician About Bliss Fertility Hospital: Bliss Fertility Hospital is a trusted center for advanced fertility care, offering IVF, IUI, ICSI, diagnostics, and reproductive counselling. We are looking for skilled Nurses and Lab Technicians to join our dedicated team in Trivandrum. If you're committed to patient care, accuracy, and clinical excellence, we’d love to hear from you. 👩⚕️ Nurse Qualifications: B.Sc Nursing / ANM / GNM Valid Nursing Council Registration Responsibilities: Provide nursing care during fertility treatments Assist in procedures (egg retrieval, embryo transfer, scans) Monitor vitals, administer medications Maintain clinical records and assist with follow-up care Educate patients on procedures and reproductive health Ensure hygiene, infection control, and patient comfort Preferred Skills: Experience in gynecology, obstetrics, or fertility care Empathy and strong communication skills Team-oriented approach Familiarity with fertility procedures is a plus 🔬Lab Technician Qualifications: B.Sc in Medical Laboratory Technology (B.Sc MLT) Responsibilities: Perform lab tests (e.g. semen analysis, hormone profiling) Process biological samples accurately Maintain lab equipment and quality standards Record and report results confidentially Support diagnostic and treatment planning with clinical team Preferred Skills: Experience in fertility/diagnostic/pathology labs Detail-oriented and safety-conscious Proficient in lab software and data entry High discretion and confidentiality How to Apply: Please send your updated CV to: 📧 blissfertilitycentre@gmail.com Mention the position title you are applying for in the subject line.
Location: Kochi (Centralized Care Team) Industry: Healthcare / IVF Experience: Minimum 5 years (BPO / Telecalling / Contact Center) Mail your resumes to jobs@blissfertility.in About the Role We are looking for an experienced Customer Experience Manager who can lead, train, and mentor a centralized telecalling team, while ensuring every call reflects the care, empathy, and professionalism Bliss stands for. This role is ideal for someone who understands how conversations shape trust , especially in sensitive healthcare journeys. Key ResponsibilitiesTeam Leadership & Management Manage and lead a centralized telecalling team of 5–6 agents . Ensure smooth daily operations, shift planning, and call coverage. Act as the primary point of contact for team performance and discipline. Call Quality & Experience Monitor IVR call recordings and evaluate call quality. Train agents on soft skills, empathy, tone, and patient-first communication . Ensure all conversations align with Bliss brand tone and values . Training & Mentorship Conduct regular training sessions and one-on-one coaching. Create, maintain, and enforce call scripts and SOPs . Identify skill gaps and continuously upskill the team. CRM & IVR Management Ensure proper usage of CRM systems for lead tracking, notes, and follow-ups. Work closely with the tech team to manage IVR flows, auto-calls, and routing logic . Monitor missed calls, callbacks, and lead closures. Conversion & Performance Improve appointment booking and walk-in conversion rates. Track key performance metrics (call quality, response time, follow-ups). Share regular reports and insights with management. Cross-Team Coordination Coordinate with doctors, branch teams, and management to align communication. Provide feedback from calls to improve processes and patient experience. Required Skills & Experience Minimum 5 years of experience in BPO, telecalling, or contact center roles. Proven experience managing a team of at least 5–6 members . Strong knowledge of CRM systems and IVR / calling platforms . Excellent communication skills in Malayalam and English . Ability to handle sensitive conversations with empathy and calmness. Strong leadership, coaching, and people management skills. Preferred Qualifications (Nice to Have) Prior experience in healthcare, IVF, or hospital environments . Experience in quality assurance or training roles . Familiarity with WhatsApp calling, auto-calling, and centralized support setups. Why Join Bliss Be part of a growing healthcare brand focused on care-first experiences . Play a key role in shaping how thousands of people interact with Bliss. Opportunity to build and scale a centralized care team . Leadership role with real impact on trust, conversion, and outcomes. Reporting To Senior Management / Operations Head