12 Customer Excellence Jobs

As an Executive / Senior Executive in the Contact Centre department located at Andheri East, Mumbai, your role involves managing a large volume of incoming calls/emails to ensure customer excellence. Your key responsibilities include: - Identifying and assessing customers" needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information using the right methods/tools - Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution - Keeping records of customer interactions, processing c...

10-15 years exp in contact center handling all process like inbound,outbound,email,chat for customer service Exposure in contact center tools & AI Excellent comm skills Presentable candidate

You are an experienced Customer Excellence professional who will be responsible for managing a large volume of incoming calls and emails in the Contact Centre located at Andheri East, Mumbai. Your primary job purpose is to identify and assess customer needs in order to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication is crucial. You will need to provide accurate, valid, and complete information to customers by using the right methods and tools. Handling customer complaints, providing appropriate solutions and alternatives within specified time limits, and following up to ensure resolution are key responsibili...

You will be responsible for managing the service operation independently with a focus on customer excellence. This includes overseeing the installation and commissioning of the refrigeration system and developing a skilled team to handle the system effectively. You will also be required to manage customer complaints and ensure they are resolved within the specified SLA. In this role, you will need to develop problem management and service improvement plans to enhance the overall service quality. Additionally, you will be expected to generate revenue through value-added services and products. This is a full-time, permanent position with benefits such as health insurance and Provident Fund. Th...

As a candidate for the Medical - Patient Experience position, you should have a minimum of 2 years of experience, preferably in the hospital sector. A graduation degree is required for this role. Your primary responsibility will be to execute the Patient Experience Service Delivery Model for Customer Excellence across both In-Patient Department (IPD) and Out-Patient Department (OPD). It is essential to ensure that every customer, guest, and patient is well-informed about the services provided in both IPD and OPD. Additionally, you will be tasked with executing programs aimed at enhancing the quality of customer care in both IPD and OPD. Your attention to detail will be crucial in ensuring co...

You will be responsible for coordinating activities related to the purchasing and planning of goods, services, and commodities of strategic importance to Revvity in Mumbai. Your role may involve planning and procuring OEM or Manufactured products for your assigned product portfolio, as well as planning and procuring OEM or production items such as raw materials, equipment, tools, fabricated parts, supplies, and miscellaneous items for the entire organization. Utilizing the ERP system, you will develop near-term and long-term production plans and maintain forecast performance and stock levels at local and international forward stocking sites. You will purchase materials following business gui...

You have an exciting opportunity to join Autobahn Corporation Group of Companies as a Manager of Customer Experience, with a preference for candidates from a hospitality background. As the Manager of Customer Experience, you will lead customer service operations in Kerala, Maharashtra, and other locations. Your role will involve training and mentoring customer service teams, developing hospitality-style service protocols, conducting training programs, managing customer grievances, setting performance goals, and monitoring KPIs for service improvement. You will work closely with HR and Business Heads to build high-performing service teams, implement customer engagement strategies, and ensure ...

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

Manage Logistic program deliverables, manage timelines and stakeholders to ensure that the program runs smoothly. Analyze the current Customer excellence processes and chapters, identifying bottlenecks, and recommending improvements. Required Candidate profile relevant fields such as Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or Operations Management. Experience in project management or a consulting role is desired,

The head of sales will supervise the overall sales of the space station project. - We are looking for an ambitious and hungry individual who can take ownership of scaling up the sales of the project through effective supervision of sales teams and changes in the processes and the approaches of sales within the sales team to bring about a multifold increase in the sales. To this end, they will have to shoulder the following responsibilities effectively. 1. Sales Governance : a. Ensure adherence to the sales plan in terms of the numbers delivered. For this, the sales head will have to have routine meetings with the sales teams to take reviews of the past performance and give guidance for the f...

Key Responsibilities: Lead the end-to-end delivery function for Staff Augmentation across IT and Non-IT verticals. Collaborate closely with clients CTOs and CIOs to understand workforce needs and align delivery execution accordingly. Set up and monitor SLAs and robust delivery governance frameworks to ensure timely and quality output. Oversee and optimize client onboarding, workforce deployment, and operational delivery processes. Proactively manage and resolve client escalations while ensuring root cause analysis and process improvement. Implement best practices and continuous improvement frameworks for team performance and client service. Act as the internal voice of the customer and drive...

Program Duration : 12 Months | Full-Time Apprenticeship About the Apprenticeship Program : Apprenticeship is a skill development program governed by The Apprenticeship Act, 1961 (India) where individuals have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. It is launched and funded by Ministry of Skill Development and Entrepreneurship to boost on-the-job training ecosystem in the country. Apprenticeship roles offer a great opportunity for freshers to kickstart their careers with a reputable brand. About the Teams in Enterprise Solutions : Enterprise Solutions provides cutting-edge produ...