Customer Experience & Community Manager

Customer Experience & Community Manager The Slow Draw, Guwahati (Unit of Spirits and Malts Pvt. Ltd.)

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About The Slow Draw

The Slow Draw

Habanos

Our mission is to bring the timeless art of cigars into the digital age — blending elegance, storytelling, and premium service with modern technology.

fast-moving startup

Role Overview

Customer Experience & Community Manager

You will play a key role in building customer relationships, driving engagement, and shaping our growing luxury lifestyle community.

Key Responsibilities

• Serve as the brand ambassador, delivering an exceptional experience to every customer.
  
• Communicate with customers via email, chat, and social media — answering queries and nurturing relationships.
  
• Organize and manage virtual and in-person community events and brand experiences.
  
• Collect and analyze customer feedback to improve our products, services, and engagement strategies.
  
• Collaborate with internal teams to ensure consistent and personalized customer communication.
  
• Support marketing and storytelling initiatives that reflect the brand’s luxury identity.
  

Candidate Profile

• Graduate in any discipline (Marketing, Communication, or Hospitality preferred).
  
• 1–3 years of experience in

  Customer Service, Community Management, or E-commerce

  .
• Excellent communication and interpersonal skills.
  
• Passionate about

  luxury lifestyle, premium brands,

  or

  cigar culture

  (a plus!).
• Energetic, empathetic, and self-driven — thrives in a startup environment.
  

Why Join Us

• Be part of a

  niche, growing luxury lifestyle category

  in India.
• Work hands-on with

  global luxury brands

  like Habanos and Davidoff.
• Collaborate with a passionate, creative, and ambitious team.
  
• Shape the future of

  premium cigar retail and fine living

  in India.

Compensation

• Salary:

  28,000 per month (competitive based on experience)

How to Apply

resume, portfolio, and a short cover letter

Key Skills

Customer Service | Community Management | Brand Engagement | Social Media Communication | Event Coordination | E-commerce Operations | Luxury Brand Management | Customer Relationship | Hospitality | Startup Culture