Spirits And Malts India

Customer Experience & Community Manager The Slow Draw, Guwahati (Unit of Spirits and Malts Pvt. Ltd.) Location: Guwahati, Assam Area: North East India Company: The Slow Draw A Unit of Spirits and Malts Pvt. Ltd. Salary: 28,000 per month (Competitive) Department / Role Category: Customer Experience | Community Management | Luxury Lifestyle & E-commerce About The Slow Draw At The Slow Draw , were not just another e-commerce venture we are curating Indias first true luxury cigar experience online. As the exclusive distributor of globally renowned brands like Habanos and Davidoff in our region, we cater to a discerning audience that appreciates craftsmanship, heritage, and indulgence. Our mission is to bring the timeless art of cigars into the digital age — blending elegance, storytelling, and premium service with modern technology. We are a fast-moving startup with entrepreneurial energy and a deep passion for luxury experiences. Every team member contributes directly to redefining how aficionados discover, purchase, and enjoy cigars in India. Role Overview We are looking for a Customer Experience & Community Manager who will be the friendly face and voice of our brand — ensuring every customer feels valued and connected to The Slow Draw community. You will play a key role in building customer relationships, driving engagement, and shaping our growing luxury lifestyle community. Key Responsibilities Serve as the brand ambassador, delivering an exceptional experience to every customer. Communicate with customers via email, chat, and social media — answering queries and nurturing relationships. Organize and manage virtual and in-person community events and brand experiences. Collect and analyze customer feedback to improve our products, services, and engagement strategies. Collaborate with internal teams to ensure consistent and personalized customer communication. Support marketing and storytelling initiatives that reflect the brand’s luxury identity. Candidate Profile Graduate in any discipline (Marketing, Communication, or Hospitality preferred). 1–3 years of experience in Customer Service, Community Management, or E-commerce . Excellent communication and interpersonal skills. Passionate about luxury lifestyle, premium brands, or cigar culture (a plus!). Energetic, empathetic, and self-driven — thrives in a startup environment. Why Join Us Be part of a niche, growing luxury lifestyle category in India. Work hands-on with global luxury brands like Habanos and Davidoff. Collaborate with a passionate, creative, and ambitious team. Shape the future of premium cigar retail and fine living in India. Compensation Salary: 28,000 per month (competitive based on experience) How to Apply Send your resume, portfolio, and a short cover letter explaining your experience and interest in the role to: hr@spiritsandmalts.com Key Skills Customer Service | Community Management | Brand Engagement | Social Media Communication | Event Coordination | E-commerce Operations | Luxury Brand Management | Customer Relationship | Hospitality | Startup Culture