Customer Experience Associate

We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2–3 days a week. You’ll engage with our existing customers to guide them through their queries, issues with their ongoing orders and work closely with our production team to resolve any issues.

Key Responsibilities

Engage with inbound leads to understand issues with their ongoing orders

Consult customers on possible solutions, identify the most amicable option and work closely with the production to ensure the problem is resolved in time and in full

Drive Customer Satisfaction of aggrieved clients by helping them in a timely manner and finding the best possible solution for the customer

Manage follow-ups and ensuring customer happiness

Collaborate with internal teams (design, operations, product) to provide a seamless customer experience

What We’re Looking For

2-5 years of experience in furniture industry is preferred

Past experience with brands like Pepperfry, Urban Ladder, Stanley, Livspace, Wooden Street, or similar preferred

Confident communication in English and Hindi is mandatory

Understanding of furniture materials, layouts, and customer preferences

Comfortable with hybrid work

Strong listening and empathy towards customer issues

Why Join Gharaana?

Be part of a fast-growing premium furniture brand backed by deep design & supply chain expertise

Work directly with the founding team and take ownership of revenue

Hybrid flexibility with a 3-4 days in office and 2-3 days of work from home

Job Type: Full-time

Pay: ₹35,000.00 - ₹60,000.00 per month

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 15/09/2025