Customer Experience Agent

Alorica

0 - 5 years

2 - 3 Lacs

mohali

Posted:2 days ago| Platform:

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Skills Required

business process wireless customer satisfaction domestic voice process international voice process healthcare customer support outsourcing customer service customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Freshers to 5yrs of experience with Customer Support *
Experience in an International Voice Process.
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
Candidates who have experience into domestic Voice Process can be considered as freshers.

Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

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