Customer Experience Agent

You will be joining Alorica India, a leading provider of Business Process and Customer Satisfaction Outsourcing solutions dedicated to making lives better one interaction at a time. With a workforce of 100,000 employees globally, we partner with the world's largest brands and deliver exceptional customer experiences with Passion, Performance, and Possibilities. **Responsibilities:** - Provide customer support and resolve customer queries via calls. - Build credibility and trust by empathizing with customers, understanding their needs, and responding promptly to achieve high Customer Satisfaction (CSAT) scores. - Research, diagnose, troubleshoot, and provide solutions to resolve customer issues. - Must be flexible to work in 24*7 environments, specifically US Shift. **Qualifications:** - Freshers to 5 years of experience in Customer Support. - Experience in an International Voice Process. - Excellent command over English, including fluency in spoken English, strong customer service skills, and high energy levels. - Candidates with experience in domestic Voice Process can be considered as freshers. At Alorica, our sole focus is on making lives better, one interaction at a time. As a global leader in customer service, we serve the biggest brands worldwide with a workforce spread across hundreds of locations. Our mission is to create insanely great customer experiences while also giving back through our non-profit organization, Making Lives Better with Alorica, dedicated to providing assistance to our employees, their families, and the communities we serve. Join us in our mission to make lives better one interaction at a time.,