Customer Executive

• Answer inbound and outbound calls professionally and provide required solutions.
• Keep records of the customer interaction and transactions.
• Follow up to ensure appropriate actions are taken on customer request.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues.
• Should have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times.
• Take ownership of customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Team work.

Skill Set

• Experience in handling Customers.
• Fluency in English and Hindi.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information.
• Excellent communication skills and high emotional intelligence.
• Excellent problem solving and customer service skills.
• Strong analytical & Interpersonal skills.
• Computer savvy.

Candidate Profile

• Graduation from reputed University/Institutes.
• 6 months - 4 years of customer service experience preferably from Voice process.
• Candidates with exposure and work experience in Hospitality/Real Estate/ Banking companies will be preferred.
• Strong Communication skills (written & verbal), presentation skills and client relationship management are a must for this position.
• Proficiency in MS Office.